Registration Service Advisor

Essex County Counci; Chelmsford; On-site; GBP 21,009 - 25,678; Full time

Job summary

An established local authority is seeking a Registration Service Advisor to join their dynamic team in Chelmsford. This role offers a unique opportunity to support the community by managing vital life events such as births, deaths, and marriages. You will be responsible for providing exceptional customer service, handling inquiries, and ensuring compliance with regulations. Join a supportive and collaborative environment where your contributions matter, and help enhance the quality of public services in your area. If you are passionate about making a difference and possess strong administrative and communication skills, this position is perfect for you.

Qualifications

• Experience in administration and delivering excellent customer service.
• Strong communication skills, both verbal and written.

Responsibilities

• Ensure all administrative duties are completed accurately and timely.
• Engage with stakeholders to achieve quality registrations.

Skills

Communication Skills

Customer Service

IT Skills

Administrative Skills

Education

RQF Level 2 (GCSE) or equivalent

Tools

MS Office Suite

Job description

Registration Service Advisor

Permanent, Full Time

£23,344 per annum

Location: Chelmsford

Working Style: Fixed-base worker

This is an exciting opportunity to join a busy and fast-paced Registration Service and be part of a team dealing with life events such as births, deaths, marriages, civil partnerships, and citizenship ceremonies.

The Registration Service delivers an effective Marriage Booking Service and centralised back-office Registration function including Citizenships, Ceremonies and Registrations of Births, Deaths, and Marriages. The Registration Advisor will deal with all types of customer contact but mainly telephone enquiries to provide specialist advice, support and excellent customer service to members of the public wishing to use our service.

The Registration Team values a positive attitude and collaborative spirit to create a good team atmosphere. We are committed to supporting each other and delivering our statutory requirements.

Experience of working within an administration environment, good communication, IT skills, and delivering excellent customer service will be key to success.

Accountabilities

• Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
• Engage with appropriate stakeholders to define requirements and achieve quality, timely, and accurate Registrations.
• Use specialist skill, knowledge, and experience to deliver effective Registration activities, and high-quality customer service.
• Work collaboratively with partners to ensure compliance with all external and internal regulation.
• Responsible for ensuring compliance with all end-of-day accounting and stock management, weekly, monthly, and quarterly accounting, returns and dispatch to GRO.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high-quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.

Why Essex?

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in Everyone's Essex. With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

At Essex County Council, we value integrity and ethical behaviour. We kindly ask that you embrace our code of conduct and the Nolan principles, including throughout the recruitment process. Your commitment to these standards helps us maintain a positive and respectful workplace for everyone.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry-related news at Essex County Council, please join The Essex Talent Community.

If you have queries on this role or require anything further, please email [e-mail].

Follow us on Facebook, Twitter, Instagram and LinkedIn. Further details can be found on our careers page.