Citizenship & Registration Systems Lead

Milton Keynes City Council; Milton Keynes; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Great holiday benefits

Excellent pension and Local Government

Family friendly policies

Benefits programme including health +v

Salary sacrifice car scheme

Blue Light Card

Job summary

Milton Keynes City Council is seeking a Registration Officer Citizenship and Systems to join our Registration Service. You will provide specialist support on registration services, deliver citizenship ceremonies, and manage registration systems.

You will lead on booking systems, ensure Home Office compliance and handle income processes, financial records and audits for the service, while guiding colleagues and delivering excellent public customer service.

Qualifications

• IT qualification or equivalent practical IT skills including experience with databases and specialist systems.
• Excellent communication skills with colleagues, partners and the public.
• Knowledge of registration and citizenship legislation and practice.

Responsibilities

• Provide specialist support and guidance on registration services, ceremonies and citizenship enquiries.
• Lead on the management, development and improvement of registration booking systems, websites and self-service tools.
• Coordinate and deliver citizenship ceremonies and appointments with Home Office compliance and timescales.
• Manage income processes, financial records, reporting requirements and audit records for the service.
• Act as first point of contact for registration systems, testing and system improvements.
• Supervise Ceremony Officers and support recruitment activities with regular 1:1 meetings.

Skills

IT qualification

Databases

Systems

Communication

Registration law

Citizenship law

Training delivery

Financial transactions

Tools

Registration booking systems

Job description

Milton Keynes City Council is seeking a Registration Officer Citizenship and Systems to join our Registration Service. You will provide specialist support on registration services, deliver citizenship ceremonies, and manage registration systems.

You will lead on booking systems, ensure Home Office compliance and handle income processes, financial records and audits for the service, while guiding colleagues and delivering excellent public customer service.