Technical Registration Operations Lead

Oxfordshire County Council; Oxford; On-site; GBP 60,000 - 75,000; Full time

Job summary

Oxfordshire County Council is seeking an experienced Registration Officer with strong technical expertise and deep knowledge of Registration law and practice. You will interpret General Register Office guidance and lead a team of Registration Officers to deliver accurate registrations.

As Technical Area Manager, you will manage recruitment, induction, mentoring and wellbeing, while ensuring high customer service standards and strict compliance.

Qualifications

• Extensive experience in registering births, deaths and marriages.
• Proven leadership and staff development skills.
• Strong attention to detail and compliance with legal frameworks.
• Excellent customer service and communication abilities.

Responsibilities

• Lead Registration Officers and manage recruitment, induction, mentoring and performance reviews.
• Oversee secure registration stock across three offices and ensure security and accountability.
• Provide technical advice on complex registration matters to staff and customers.
• Ensure registrations align with General Register Office guidance and legal requirements.
• Travel to four offices regularly and support flexible working across locations.

Skills

Registration leadership

People management

Legal/regulatory knowledge

Customer service

Microsoft Office

Tools

RON and DRS registration systems

Electronic diary management system

Job description

Oxfordshire County Council is seeking an experienced Registration Officer with strong technical expertise and deep knowledge of Registration law and practice. You will interpret General Register Office guidance and lead a team of Registration Officers to deliver accurate registrations.

As Technical Area Manager, you will manage recruitment, induction, mentoring and wellbeing, while ensuring high customer service standards and strict compliance.