Cinema Experience Lead — People-First Service Champion

Odeo; Dundee; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Free cinema tickets

Food & drink discounts

Wellbeing support

Job summary

ODEON in Dundee is seeking a Cinema Experience Manager to lead a team and deliver memorable guest experiences across busy showings and peak releases. You’ll train and motivate hosts, oversee guest experience in multiple areas, and ensure safety, cleanliness and service standards are met.

You’ll develop leadership through structured progression and enjoy cinema perks while advancing with us. Training pays £13.71 per hour, rising to £15.55 per hour when fully trained.

Qualifications

• Experience leading or supporting teams in hospitality, retail, or fast-paced environments.
• Leadership style focused on people and support.
• Strong communication and problem-solving skills.
• High standards of safety, service, and operational delivery.
• Flexibility to work evenings, weekends, and late nights.
• Ability to travel safely to late shifts.

Responsibilities

• Leading and motivating Cinema Hosts during each shift.
• Overseeing guest experience across retail, ticketing and ushering.
• Delivering excellent service during busy showings and peak releases.
• Maintaining high standards for safety, cleanliness, compliance, and food handling.
• Running shift briefings and making on-shift operational decisions.
• Coaching team members to build skills, confidence and progression.
• Identifying opportunities to improve processes and guest satisfaction.

Skills

Experience leading teams

People-first leadership

Strong communication

Problem-solving

Safety and service standards

Flexible hours

Job description

ODEON in Dundee is seeking a Cinema Experience Manager to lead a team and deliver memorable guest experiences across busy showings and peak releases. You’ll train and motivate hosts, oversee guest experience in multiple areas, and ensure safety, cleanliness and service standards are met.

You’ll develop leadership through structured progression and enjoy cinema perks while advancing with us. Training pays £13.71 per hour, rising to £15.55 per hour when fully trained.