Christmas Customer Assistant - Operations - Cleveland Middlesbrough Simply Food

Marks & Spencer Plc; Tees Valley; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is recruiting a Customer Assistant in Operations. The role is physically demanding and fast-paced, ensuring stock movement, deliveries, and stockroom readiness so the shop floor stays full and ready for customers.

You'll be flexible across the wider store, using digital tools to track deliveries and manage stock, and adapting to the pace of retail with early mornings and weekend shifts.

Qualifications

• 18+ age requirement per health and safety policy
• Physically demanding, high-intensity retail environment

Responsibilities

• Stock, deliveries, and behind‑the‑scenes work to keep store shelves full and ready for customers
• Use digital tools to track deliveries and manage stock efficiently
• Work across the wider store to support colleagues and maintain store flow

Job description

Work Pattern:

Week 1

• Sunday: 12:30 - 20:30
• Tuesday: 04:00 - 12:00
• Thursday: 14:00 - 22:00

Week 2

• Wednesday: 04:00 - 12:00
• Friday: 09:00 - 17:00
• Saturday: 09:00 - 17:00

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

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