Christmas Customer Assistant - Operations - Enfield

Marks and Spencer; Enfield; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support stock, deliveries, and behind-the-scenes work that keeps the store running smoothly. You will help ensure the shop floor is stocked, clean, and ready for customers, with a focus on fast, accurate delivery flow and availability.

This is a physically demanding, high-intensity role requiring flexibility across store responsibilities and early-morning delivery shifts during peak periods.

Qualifications

• Physically demanding role requiring stamina.
• Experience in handling stock and deliveries is preferred.
• Comfort with using digital tools to track deliveries and stock.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked and ready for customers.
• Operate behind-the-scenes processes to support store workflows and product availability.
• Collaborate across store functions to ensure timely replenishment and stock accuracy.

Skills

Stock management

Delivery handling

Digital literacy

Team collaboration

Job description

Saturday: 06:00 - 14:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. To comply with

All the details Monday: 06:00 - 14:00 Tuesday: 06:00 - 14:00 Saturday: 06:00 - 14:00 Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December. To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?

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