Christmas - Customer Assistant - Operations - Braintree SF

Marks and Spencer; Braintree; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant in Operations. You will help manage stock, deliveries, and back‑office tasks to keep the shop floor full, clean, and ready for customers.

The role is physically demanding and fast-paced, with early mornings and flexible shifts across the store. You will use digital tools to track stock and support colleagues to maintain availability.

Qualifications

• Must be 18+ years old due to health and safety rules.
• Physically demanding role requiring stamina and mobility.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Handle stock, deliveries and back‑stage operations to keep shelves stocked and shop floor tidy.
• Assist across store areas as needed to meet pace and demand.
• Use digital tools to track deliveries and stock availability.
• Collaborate with colleagues across functions to ensure efficient store operations.

Skills

Digital literacy

Team player

Flexibility

Job description

All the details

Sunday 16:00-20:00

Tuesday 18:00-22:00

Friday 18:00-22:00

Saturday 18:00-22:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Under 18 disclaimer

This job role involvesworking early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.