Christmas - Customer Assistant - Operations- Romford

Marks and Spencer; Romford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks and Spencer in the United Kingdom is hiring a Customer Assistant in Operations. You’ll be the backstage powerhouse, handling stock, deliveries, and essential behind-the-scenes work to keep the shop floor full and ready for customers.

This is a physically demanding, high‑intensity role requiring early mornings; you may be asked to work full‑time hours during peak weeks. Applicants must be 18 or over to comply with health and safety regulations.

Qualifications

• Experience in retail or customer service preferred.
• Ability to work early mornings.
• Comfort with digital tools for stock tracking.

Responsibilities

• Manage stock and deliveries to keep shop floor stocked and ready for customers.
• Work across store functions, supporting colleagues to maintain smooth operations.
• Use digital tools to track deliveries and stock accuracy, ensuring availability and speed.

Job description

All the details

Sunday 05:00-10:15

Wednesday 05:00-10:15

Thursday 05:00 -10:15

Friday 05:00-10:15

Saturday 05:00-10:15

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose.

#Christmas