Christmas - Customer Assistant - Operations - Reading

Marks and Spencer; Reading; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in Operations to support stock, deliveries and behind-the-scenes functions that keep the store running smoothly. The role requires early starts and a readiness to work across the wider store as needed.

You'll use digital tools to track deliveries and stock, stay focused under pressure, and contribute as a strong team player in a fast-paced retail environment.

Qualifications

• Flexibility to work across the wider store.
• Be confident using digital tools to track deliveries and manage stock.
• Must work well in a team and support colleagues across the store.

Responsibilities

• Handle stock and deliveries and behind-the-scenes tasks to keep the store flow steady.
• Ensure shop floor remains full, clean and ready for customers.
• Move products quickly and accurately to meet demand.
• Collaborate across functions and adapt to early mornings and changing needs.

Skills

Flexibility

Digital tools

Teamwork

Tools

Stock tracking tools

Job description

All the details

Sunday 04:00 - 12:00

Monday 04:00 - 12:00

Thursday 04:00 - 12:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer

This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.