Christmas – Customer Assistant - FH&B - Bath Southgate

Marks and Spencer; Bath; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in Bath is looking for a Customer Assistant to join our Fashion, Home & Beauty section. You’ll play a vital frontline role delivering style advice and five-star service in a fast-paced retail environment.

You’ll help customers discover our latest fashion items, drive sales, and represent the brand with energy and confidence. Flexibility and a readiness to work shifts are essential as we transform and grow our store.

Qualifications

• Customer service experience in retail or similar environment.
• Ability to drive sales and meet targets.
• Comfort with using digital tools to aid customer experience.

Responsibilities

• Deliver five-star customer service in a fast-paced store.
• Advise customers on fashion trends and product selection.
• Utilise Sparks App and in-store devices to enhance service.
• Work as part of a team to maintain high standards.

Skills

Customer service

Sales skills

Digital tools

Team player

Flexible

Tools

Sparks App

In-store devices

Job description

All the details
Wed 4-8
Thurs 4-8
Fri 4-8
Sat 4-8
Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation. We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail - are you ready for it?#Christmas