Christmas- Customer Assistant- FH&B- Cheltenham

Marks & Spencer Plc; Cheltenham; Presencial; GBP 12 000 - 15 000; Tempo parcial

Resumo da oferta

Marks & Spencer Plc in Cheltenham is hiring a Customer Assistant for our Fashion, Home & Beauty sections. You’ll deliver style advice and five-star service on the shop floor, helping customers find on-trend products and create great outfits.

You’ll be a confident brand ambassador, drive sales, use Sparks App and store devices, and adapt to fast-paced retail. Flexibility with hours, including peak periods, is essential to support Christmas and ongoing transformation.

Qualificações

• Excellent customer service and communication skills.
• Interest in fashion and styling.
• Willingness to work flexible hours, including weekends and peak periods.

Responsabilidades

• Provide fashion guidance and five-star service to customers.
• Drive sales and promote Marks & Spencer products.
• Use Sparks App and in-store devices to assist customers and enhance the shopping experience.

Conhecimentos

Customer service

Sales

Digital tools

Fashion sense

Ferramentas

Sparks App

In-store devices

Descrição da oferta de emprego

WEEK 1
SUN - 15:00 19:00
WED - 15:00 - 19:00
FRI- 15:00 - 19:00

WEEK 2
MON - 15:00 - 19:00
WED - 15:00 -19:00
SAT- 15:00 - 19:00

Christmas only: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.

We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of fashion retail.

#Christmas