Christmas - Customer Assistant - FH&B - Metro Centre

Marks and Spencer; North East; On-site; GBP 11,000 - 17,000; Part time

Job summary

Marks & Spencer in the North East of England is seeking a Customer Assistant in our Fashion, Home & Beauty section to deliver style advice and five-star service on the shop floor.

You'll drive sales, help customers discover on-trend products and use Sparks App and in-store devices to enhance the experience. This role suits someone who is flexible, resilient and a strong team player in a fast-paced retail environment.

Qualifications

• Passionate, fashion-forward individuals ready to drive sales and deliver five-star service.
• Comfort with digital tools and in-store devices.
• Flexible and resilient team player in a fast-paced retail environment.

Responsibilities

• Deliver style advice and five-star service to customers.
• Drive sales and grow market share in fashion items.
• Utilize Sparks App and in-store devices to enhance customer experience.
• Maintain high standards and balance speed and accuracy under pressure.
• Support store team and contribute to a positive store environment.

Job description

All the details
Sunday 11:00 - 15:00
Thursday 18:00 - 22:00
Friday 18:00 - 22:00
Saturday 16:00 - 20:00
Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items.

• At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
• Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

#Christmas