Christmas – Customer Assistant - Cafe - Parc Llandudno

Marks and Spencer; Llandudno; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in Llandudno is seeking a café team member to deliver warm, five-star service while managing orders efficiently in a busy store cafe.

You will be a brand ambassador, making great food and drink recommendations, using digital tools to take and fulfil orders quickly, and maintaining food safety standards as the cafe operates at peak times.

Qualifications

• Brand ambassador with focus on great food and drink recommendations.
• Able to work in a fast-paced, high-pressure environment while delivering warm, five-star service.
• Confident with digital tools used to take and fulfil orders quickly.
• Commitment to teamwork and helping colleagues to meet customer needs.
• Maintain impeccable food safety standards throughout service.

Responsibilities

• Be a brand ambassador for M&S Café, recommending food and drinks.
• Take and fulfil orders quickly using our digital tools.
• Keep the café operating smoothly, even during busy periods.
• Work with pace while delivering five-star customer service.

Skills

Customer service

Fast-paced environment

Digital literacy

Teamwork

Calm under pressure

Food safety basics

Tools

POS system

Job description

All the details

Week 1:
Mon: 11:00-17:30
Thu: 10:30-17:00
Fri: 11:00-17:30
Sat: 09:00-15:30
Week 2:
Sun:10:00-16:00
Mon: 10:45-17:15
Wed: 10:45-17:15
Sat: 11:00-17:30

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.