Christmas Customer Assistant - Cafe - Hempstead Valley

Marks and Spencer; Gillingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks and Spencer is recruiting for an M&S Café team member in our store. This hands-on, high-pressure role is based in the café and requires you to work weekend shifts (Saturday and Sunday 12:00-18:00) with potential full-time hours in the weeks ahead.

You’ll be a brand ambassador, making great food and drink recommendations, delivering five-star service, using digital tools to take and fulfil orders quickly, and maintaining impeccable food safety standards even at peak times.

Responsibilities

• Serve customers at the café and take/fulfil orders quickly.
• Maintain high food safety standards.
• Support colleagues and keep the café running smoothly during busy periods.

Job description

All the details

Working Pattern:

Saturday: 12:00-18:00

Sunday: 12:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it?

#Christmas