Christmas Customer Assistant - Cafe - Coventry Arena

Marks and Spencer; Coventry; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer in Coventry invites applications for a hands-on café role in our store. Shifts include Tue 9am–1pm, Wed 9am–1pm, Thu 9am–1pm and Sat 1:30pm–5:30pm, with potential full-time hours during the weeks of 13th and 20th December.

Join the M&S Café, the heart of the store, where customers recharge with great food and drink. You’ll be a brand ambassador, making recommendations and ensuring the café operates smoothly even at the busiest times.

Qualifications

• Being digitally confident and able to use handheld devices to take and fulfill orders.
• Deliver warm, five-star service under pressure.
• Maintain impeccable food safety standards.
• Flexible to work where needed with pace.

Responsibilities

• Take and fulfill orders quickly using store tools to keep customers moving.
• Maintain food safety standards while juggling orders and queues.
• Provide five-star service and recommend food and drinks to customers.
• Work with colleagues to deliver a high-performance café service.

Job description

All the details

Work Pattern

Tuesday 9am-1pm

Wednesday 9am-1pm

Thursday 9am-1pm

Saturday 130pm-530pm

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge.

This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.

#Christmas