Christmas Cafe Associate - Fast-Paced Five-Star Service

Marks and Spencer; Oxford; On-site; GBP 1,240,000 - 1,653,000; Full time

Job summary

Marks & Spencer in Oxford is seeking a cafe team member to join the M&S Café, a hub where customers recharge with great food and drink. You will be a brand ambassador, serving customers quickly and maintaining five-star service even during the busiest periods.

You should be digitally confident, able to use ordering tools, and work well in a high-pressure, fast-paced environment while supporting colleagues across the cafe team.

Qualifications

• Experience in a fast-paced cafe environment.
• Proficiency with order-taking tools and digital systems.
• Commitment to delivering five-star customer service.

Responsibilities

• Take and fulfil orders quickly to keep customers moving.
• Maintain high food safety standards and cleanliness.
• Ensure smooth cafe operations during peak periods, especially around Christmas.
• Provide warm, friendly service that reflects the Marks & Spencer brand.

Skills

Digital literacy

Customer service

Teamwork

Adaptability

Under pressure

Tools

POS system

Job description

Marks & Spencer in Oxford is seeking a cafe team member to join the M&S Café, a hub where customers recharge with great food and drink. You will be a brand ambassador, serving customers quickly and maintaining five-star service even during the busiest periods.

You should be digitally confident, able to use ordering tools, and work well in a high-pressure, fast-paced environment while supporting colleagues across the cafe team.