Christmas Café Associate - Fast, Five-Star Service

Marks & Spencer Plc; Maidstone; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is seeking a Café team member for our in-store M&S Café. You will handle order-taking, fulfilment, and customer service during a busy, festive period. You will be a brand ambassador, making recommendations and keeping the cafe operating smoothly.

You will use digital tools to take orders, maintain high food-safety standards, and work with colleagues in a fast-paced environment. Flexibility and teamwork are essential for success.

Qualifications

• Excellent customer service with the ability to stay calm under pressure.
• Good digital literacy and comfortable using store/order tools.
• Wlexible to work various shifts during peak periods and festive requests.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Provide five‑star service while managing high‑pressure periods.
• Recommend food and drink as a brand ambassador and ensure smooth cafe operations.
• Maintain impeccable food safety standards and hygiene.
• Support colleagues and adapt to a fast-paced, high-volume environment.
• Keep customers moving and satisfied during busy periods.

Skills

Customer service

Digital tools

Teamwork

Tools

POS system

Order fulfillment tools

Job description

Marks & Spencer Plc is seeking a Café team member for our in-store M&S Café. You will handle order-taking, fulfilment, and customer service during a busy, festive period. You will be a brand ambassador, making recommendations and keeping the cafe operating smoothly.

You will use digital tools to take orders, maintain high food-safety standards, and work with colleagues in a fast-paced environment. Flexibility and teamwork are essential for success.