Christmas Café Associate — Fast-Paced, Five-Star Service

Marks and Spencer; Nottingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer in our store is recruiting for a Cafe Customer Assistant to join the M&S Café, the heart of the store. This is a hands-on, high-pressure role where you deliver warm, five-star service and recommend great food and drinks.

You’ll work with a flexible pattern, including evenings or weekends, and use our digital tools to take and fulfil orders quickly. You’ll stay calm under pressure, uphold food safety standards, and support the team to keep the cafe running smoothly.

Qualifications

• Experience in delivering high-quality customer service in a fast-paced environment.
• Ability to stay calm and friendly under pressure.
• Digitally confident and able to use ordering tools.

Responsibilities

• You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly.
• Being digitally confident, you’ll use our tools to take and fulfil orders fast.
• Maintain impeccable food safety standards while juggling orders and queues.
• You’ll be fast and relentlessly focused on delivering quality under pressure while delivering five-star service.
• Teamwork matters and you’ll support colleagues to meet customer needs.
• Flexibility is vital and you’ll adapt quickly, working where needed with pace.
• It’s intense but rewarding for the right person.

Skills

Customer service

Teamwork

Flexibility

Job description

Marks & Spencer in our store is recruiting for a Cafe Customer Assistant to join the M&S Café, the heart of the store. This is a hands-on, high-pressure role where you deliver warm, five-star service and recommend great food and drinks.

You’ll work with a flexible pattern, including evenings or weekends, and use our digital tools to take and fulfil orders quickly. You’ll stay calm under pressure, uphold food safety standards, and support the team to keep the cafe running smoothly.