China & SEA Customer Success & Orders Lead

Apollo Fire Detectors Ltd.; Havant; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Apollo Fire Detectors Ltd. in Havant is seeking a China & SEA Customer Relationship Executive to own end-to-end order and customer management, including quotes, orders, and billing, ensuring all activity complies with company policies and audit standards.

You will work with Sales, Production, Supply Chain, Warehouse, Finance and Quality to secure on-time delivery and a high customer experience. The role requires native Mandarin, excellent communication, and sharp attention to detail.

Qualifications

• Mandarin fluency is required.
• Strong customer-focused mindset and relationship-building skills.
• Excellent attention to detail and organised workflow.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Own end-to-end China & SEA customer orders and relationships.
• Create and manage all China & SEA quotes with the required approvals.
• Enter and validate orders with pricing, quantities, configuration and lead times.
• Coordinate with Export Shipping for customer collections and timely delivery.
• Prepare weekly China & SEA revenue and forecast updates and support audits.

Skills

Mandarin (native/fluent)

Customer relationship

Attention to detail

Communication

Process-driven

Teamwork under pressure

Job description

Apollo Fire Detectors Ltd. in Havant is seeking a China & SEA Customer Relationship Executive to own end-to-end order and customer management, including quotes, orders, and billing, ensuring all activity complies with company policies and audit standards.

You will work with Sales, Production, Supply Chain, Warehouse, Finance and Quality to secure on-time delivery and a high customer experience. The role requires native Mandarin, excellent communication, and sharp attention to detail.