China & SEA Customer Success & Order Lead

Halma plc; Havant; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Work-life balance

Flexible start and finish times

Paternal Leave

Enhanced Pension

EV Scheme

Health & Wellness benefits

Job summary

Apollo Fire Detectors in Havant is seeking a China & SEA Customer Relationship Executive responsible for end-to-end order and customer management, quotes, pricing, and delivery coordination. This role drives accurate data handling, collaborative work with Sales and Production, and ensures customer satisfaction across all steps of the order lifecycle.

You will work closely with Sales, Production, Supply Chain, Warehouse, Finance and Quality to maintain data integrity, ensure on-time delivery, and

Qualifications

• Strong customer focus and relationship-building skills.
• Highly organised, detail-oriented, and process-driven.
• Commercial awareness with good financial understanding.

Responsibilities

• Own China & SEA customer orders and relationships end-to-end.
• Maintain accurate customer data and orderbook integrity.
• Coordinate with Sales, Production, Supply Chain and Warehouse to ensure on-time delivery.
• Respond to customer queries via email and WeChat promptly.

Skills

Customer focus

Relationship building

Attention to detail

Organised

Communication

Team player

Commercial awareness

Tools

CRM systems

Excel

Power BI

Job description

Apollo Fire Detectors in Havant is seeking a China & SEA Customer Relationship Executive responsible for end-to-end order and customer management, quotes, pricing, and delivery coordination. This role drives accurate data handling, collaborative work with Sales and Production, and ensures customer satisfaction across all steps of the order lifecycle.

You will work closely with Sales, Production, Supply Chain, Warehouse, Finance and Quality to maintain data integrity, ensure on-time delivery, and