China & SEA Customer Relationship Executive

halma; Havant; On-site; GBP 40,000 - 56,000; Full time

Job summary

Halma is seeking an order and customer management specialist for China & SEA to own orders, manage quotes, and ensure smooth post-sale processes. You will collaborate across Sales, Production, Supply Chain, and Finance to maintain data integrity, meet delivery targets, and deliver a high standard of customer experience.

You will support monthly cycles, track pricing and order status, and contribute to process improvements while maintaining compliance with policies and revenue recognition

Qualifications

• Native or fluent Mandarin required.
• Strong customer focus and relationship-building skills.
• Highly organized, detail-oriented, and process-driven.
• Flexible and reliable during monthly business cycles.
• Commercial awareness with good financial understanding.
• Effective communicator with internal stakeholders.
• Able to resolve issues within established policies.

Responsibilities

• Own China & SEA customer orders and relationships.
• Maintain accurate customer data and orderbook integrity.
• Provide timely order updates to customers and internal teams.
• Coordinate with Production, Supply Chain and Warehouse on lead times and progress.
• Handle quotes creation/management and ensure necessary approvals.
• Collaborate with Export Shipping for customer collections and data uploads.
• Prepare weekly China & SEA revenue and forecast updates.
• Support audits and revenue recognition through complete records.

Skills

Mandarin fluency

Customer focus

Highly organized

Detail-oriented

Strong communication

Team-oriented

Process-driven

Tools

Excel

Power BI

CRM

CCS London system

Job description

Help grow a safer, cleaner, healthier future for everyone, every day.

This role is responsible for end-to-end order and customer management for China & SEA. It covers creating accurate quotes, processing and maintaining customer orders, and ensuring all activity meets company policies, revenue recognition rules, and audit standards. The role works closely with Sales, Production, Supply Chain, Warehouse, Finance, and Quality to ensure smooth order flow, on-time delivery, and a consistently high customer experience. Strong communication, attention to detail, and commercial awareness are essential.

Key Responsibilities

Overall

• Full ownership of China & SEA customer orders and relationships.
• Maintain accurate customer data and orderbook integrity.
• Deliver a high standard of customer experience through clear communication and precise processing.
• Support team workload during busy periods.

Quotation Management

• Create and manage all China & SEA customer quotes promptly.
• Ensure required internal approvals are completed before sending quotes.
• Review daily pricing enquiries and align with Sales on next steps.
• Track quote status in Excel/Power BI/CRM and analyse win/loss trends.
• Link successful quotes to sales orders with correct pricing.

Order Management

• Enter and validate customer orders with accurate pricing, quantities, configuration, and shipping details.
• Work with Production, Supply Chain, and Warehouse to confirm lead times and track order progress.
• Coordinate with Export Shipping for customer collections.
• Respond promptly to customer emails and WeChat enquiries.
• Keep all order statuses updated throughout the lifecycle.
• Provide regular order updates to customers and internal teams.
• Partner with Finance to manage credit holds and release orders.
• Maintain complete records for audits and revenue recognition.
• Prepare weekly China & SEA revenue and forecast updates.
• Suggest process improvements to enhance delivery performance and customer satisfaction.

CCS Order Management

• Coordinate certification requirements and customer payments.
• Complete testing processes with the Quality team.
• Input and manage data in the CCS London system.

Skills & Attributes

• Native/fluent Mandarin speaker.
• Strong customer focus and relationship-building skills.
• Highly organised, detail-oriented, and process-driven.
• Flexible and reliable during monthly business cycles.
• Commercially aware with good financial understanding.
• Effective communicator with internal stakeholders.
• Able to resolve issues within established policies.
• Team-oriented and supportive under pressure.

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