Childrens Education Support Officer

Derby City Council; East Midlands; Hybrid; GBP 39,000 - 41,000; Full time

Benefits offered by this job

LGPS pension

Hybrid working

Development opportunities

Job summary

Derby City Council is seeking an organised administrator to join the Inclusion and School Attendance Service on a fixed-term contract. You will provide day-to-day support, handling enquiries by phone and email, preparing documents and maintaining accurate records in a busy local authority environment.

Responsibilities include inputting case information in council systems, producing letters and reports in Word/Excel, and handling sensitive information with confidentiality.

Qualifications

• Recent administrative experience in a busy office environment.
• Experience in a local authority or public sector environment is desirable.
• Strong written and verbal communication, polite and patient with service users.
• Able to produce and maintain a range of documents and spreadsheets with MS Office.

Responsibilities

• Provide day-to-day administrative support, handling enquiries by phone and email and preparing documents.
• Input, update and retrieve case information in council systems with confidentiality.
• Create letters and reports using Word/Excel and maintain tracking systems.
• Handle sensitive information in line with Council policies and procedures.
• Support in implementing Attendance and Holiday Penalty Notices and legal documentation.

Skills

Administrative experience

MS Office proficiency

Customer support

Data entry and records

Education

GCSE or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Salary: £38,510 - £41,177 a year

Location: Council House and Hybrid

Hours: 37 hours per week

Contract Type: Fixed Term Contract

DBS Requirement: Yes

Closing Date: 19/10/2026

The Opportunity

Are you passionate about supporting children and young people and being part of a passionate and driven team who work hard to ensure every has a right to access a full-time education?

A unique opportunity has arisen for an organised and driven person to join our team to provide high-quality support to our Inclusion and School Attendance Service.

What you'll be doing

• Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
• Use council systems to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially.
• Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems.
• Handle sensitive and confidential information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries.
• Support in implementing and issuing of Attendance and Holiday Penalty Notices and preparation of legal documentation
• Support in tracking and logging of children missing education
• Logging of Police Notifications
• Support in other areas of the service when required

We are particularly interested in hearing from those with experience in the area of:

• Children and Young People
• Universal services across education, health and social care
• Collaborative Working

About you

You must have:

• Recent administrative experience in a busy office environment.
• Previous experience in an administrative or customer support role, particularly within a local authority or public sector environment, is desirable but not essential
• Strong written and verbal communication skills and the ability to respond politely and patiently to service users
• Experience of working with Microsoft Office applications, including Word and Excel, to produce, update and maintain a range of documents and spreadsheets
• The ability to manage competing priorities and maintain attention to detail.
• An understanding of the need for confidentiality when dealing with service user information.
• An ability to learn new IT systems quickly

For an informal discussion please contact Hayley Stubbs, Inclusion and Attendance Team Service Manager on [e-mail]

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.

Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) - a secure, defined benefit pension with life cover
• Team Derby Rewards - discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme - a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Equality, Diversity and Inclusion

At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email [e-mail] .

Interview dates: Friday 6th November 2026