Children’s Services Front Desk Coordinator

Sandwell Children's Trust; Oldbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave up to 28 days + 3 long‑s.

Birthday leave

Pension scheme 21.6%

Relocation support up to £6,500

Flexible working

Job summary

Sandwell Children’s Trust is seeking an efficient administrative officer to be the first point of contact for children, young people and visitors. You will manage incoming calls, direct queries, handle room bookings and mail, and support premises management and health & safety tasks.

Ideal candidates will have GCSEs in Maths and English, be IT literate with MS Office, and work well under pressure in a busy office. The role requires calm professionalism and strong organisational skills.

Qualifications

• Hold GCSE Maths & English or equivalent.
• IT literate with experience of using Microsoft Office packages.
• Ability to work in a busy office and remain calm under pressure.
• Excellent written and verbal communication skills.

Responsibilities

• Be part of a team providing first line contact with children, young people and visitors.
• Answer incoming calls, direct callers and take accurate messages.
• Manage room bookings, mail handling and shared mailboxes.
• Support premise management and Health & Safety tasks.
• Deal with queries professionally, aiming to resolve where possible.

Skills

Communication

IT literacy

Telephone skills

Organisational skills

Prioritisation

Initiative

Team working

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Sandwell Children’s Trust is seeking an efficient administrative officer to be the first point of contact for children, young people and visitors. You will manage incoming calls, direct queries, handle room bookings and mail, and support premises management and health & safety tasks.

Ideal candidates will have GCSEs in Maths and English, be IT literate with MS Office, and work well under pressure in a busy office. The role requires calm professionalism and strong organisational skills.