Service Support Assistant - Intervention Hub

Sandwell Children's Trust; Yoxall; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Generous annual leave

Your birthday off

LGPS pension

Relocation assistance

Flexible working patterns

Learning & development portal

Job summary

Sandwell Children’s Trust is seeking an administrative support member to assist the Family Solutions Team. The role involves maintaining information accuracy, updating the Early Help System and prioritising tasks to support officers and practitioners.

You will need NVQ Level 1 in Business Administration or equivalent, GCSE Maths & English, experience with Microsoft Office, and strong organisational skills. A standard DBS check is required.

Qualifications

• Be able to demonstrate previous experience of working in a business admin role.
• Will hold NVQ Level 1 in Business Administration or equivalent, together with GCSE Maths & English or equivalent.
• Experience of using Microsoft Office packages.
• Have experience of prioritising and organising own workload.
• Have excellent written and verbal communication skills and good attention to detail; have the ability to plan & organise diaries.

Responsibilities

• Ensuring accuracy and consistency of information.
• Updating the Early Help System.
• Prioritising incoming post and messages and alerting officers & practitioners to matters which require attention.
• Maintaining files and record systems including scanning and uploading of documents.
• Ensuring that tasks allocated are completed accurately and within allocated timescale.

Skills

Communication skills

Prioritisation

Diary management

Attention to detail

Education

NVQ Level 1 in Business Administration

GCSE Maths & English

Tools

Microsoft Office

Job description

At Sandwell Children's Trust we strive for excellence to improve the lives of children. Our 'Sandwell Deal', brings together our new improved offering that make Sandwell Children's Trust a great place to work; it also sets out our expectations of you as a member of staff. The Intervention Hub provides a range of intervention services with the ambition of providing early and proportionate intervention for children/young people and their families. The services have the objective of minimising the need for children to become looked after by supporting families to stay together where it is in the child's best interests and wherever it is safe to do so. We are looking for exceptional candidates who are passionate, committed and dedicated to improving the lives of children and young people. The role is to provide administration support to the Family Solutions Team. This will include:

• Ensuring accuracy and consistency of information
• Updating the Early Help System.
• Prioritising incoming post and messages and alerting officers & practitioners to matters which require attention
• Maintaining files and record systems including scanning and uploading of documents;
• Ensuring that tasks allocated are completed accurately and within allocated timescale.
• Be able to demonstrate previous experience of working in a business admin role;
• Will hold NVQ Level 1 in Business Administration or equivalent, together with GCSE Maths & English or equivalent;
• Experience of using Microsoft Office packages;
• Have experience of prioritising and organising own workload.
• Have excellent written and verbal communication skills and good attention to detail; Have the ability to plan & organise diaries
• A standard DBS check will be required for this role.

At Sandwell Children's Trust we strive for excellence to improve the lives of children. To achieve this, we know how important it is to retain and attract high performing, forward thinking and innovative people and provide them with all the support they need.

With a culture of collaboration, partnership working and the child at the heart of everything we do, it really is an exciting time to join Sandwell Children's Trust.

Working for us: There are lots of great reasons to work with us in Sandwell Children's Trust. From a generous rewards package to a culture of learning and development. Our 12 reasons to work for Sandwell Children's Trust sets us apart as the place to grow your career and feel part of a great team. Please visit the Sandwell Deal and our 12 reasons via this hyperlink: https://sandwelldeal.co.uk, Sandwell sits in the heart of the West Midlands and has a diverse population of 341,729 people. While Sandwell is the 12^th most deprived local authority in England, it is a community where our families have high aspirations and where we pride ourselves on equality of opportunity and our adaptability and resilience.

What we can offer you:

• Generous annual leave of up to 28 days, plus 5 additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Flexible working patterns that suit you and all of our roles have well-defined career progression.
• Hours - 30 per week Fixed term contract until 31 March 2027,
• Access to our Learning & Development portal offering virtual training programmes, learning & development info bursts, learning events and much more.
• The latest technology enabling more effective and streamlined working.
• Detailed and effective appraisals to strengthen your practice.
• Access to a range of family friendly policies.

Benefits & Rewards

• Up to £6,500 re-location package
• Generous annual leave entitlement, plus 5 additional days for long service recognition.
• The opportunity to purchase up to 10 days additional holiday through our salary sacrifice scheme.
• Your birthday off paid in addition to annual leave entitlement and 8 bank holidays, plus a concessionary day at Christmas.
• Membership of the Local Government Pension Scheme, this is a nationwide career average scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards.
• Reimbursement of Social Work England registration
• 24/7 access to free and confidential employee counselling service
• Access to a range of discounts on products and services
• Salary sacrifice schemes for cars, bikes and technology.
• Refer a friend scheme
• Wellbeing initiatives and forums
• Discounted gym membership
• Eye care vouchers