Receptionist

Sandwell Childrens Trust; Oldbury; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme (LGPS)

Service awards

Birthday off

Job summary

Sandwell Children’s Trust is recruiting a Receptionist for a 37-hour week in a busy office environment. The role involves first-line contact with children, young people and visitors, handling inquiries by phone and email, and coordinating room bookings and mail tasks.

You will support premises management and health & safety duties while maintaining a calm, professional approach. Ideal candidates will have prior office experience, GCSEs in Maths and English (or equivalent), and strong IT skills

Qualifications

• Previous experience in a busy office.
• GCSE Maths & English or equivalent.
• IT literate with Microsoft Office.
• Able to work under pressure and meet deadlines.
• Strong written and verbal communication.

Responsibilities

• Provide first line contact with children, young people and visitors.
• Answer calls, direct to departments, and take messages.
• Room bookings, mail handling, and shared mailbox management.
• Premise management duties and support Health & Safety.

Skills

Communication skills

Organisational skills

IT literacy

Prioritisation

Telephone skills

Education

GCSE Maths & English or equivalent

Tools

Microsoft Office

Job description

Sandwell Children's Trust rated as a Good Provider.

At Sandwell Children’s Trust we strive for excellence to improve the lives of children. Our‘Sandwell Deal’,brings together our new improved offering that make Sandwell Children’s Trust a great place to work; it also sets out our expectations of you as a member of staff.

What we can offer you

• Generous annual leave of up to 28days, plus 3additional days for long service recognition.
• Your birthday off paid in addition to annual leave entitlement and 8 Bank Holidays, plus a concessionary day at Christmas.
• You will receive a generous local government career average pension scheme with employer contributions of 21.6%.
• We recognise individual loyalty with service awards from 2, 5, 10 and every 5 years onwards

Hours - 37 per week

This post is office based

Fixed term contract until March 2028

Sandwell Children's Trust are currently recruiting for a Receptionist.

We are looking to appoint an outstanding individual with excellent communication skills both face to face and over the telephone. You must be able to deal with people sensitively and professionally at all times, with the customer's best interests your priority, taking responsibility, where possible, to resolve queries and requests.

As a Receptionist working in the Trust you will

• Be working as part of a team to provide first line contact with our children, young people and other visitors to the building.
• Be answering incoming telephone calls, directing callers to the appropriate departments, and taking accurate messages.
• The role will also involve room bookings, handling incoming and outgoing mail and managing shared mailboxes.
• You will also be responsible for premise management duties and supporting with the maintenance and Health & Safety aspects of the building.

What you need to be successful in this role

• Previous experience of working in a busy office.
• Hold GCSE Maths & English or equivalent.
• You need to be IT literate with experience of using Microsoft Office packages.
• You must be able to work in a challenging environment and remain calm under pressure.
• Have good communication skills, both written and verbal and excellent telephone skills. Good organisational skills.
• Have the ability to prioritise workloads and competing priorities.
• Be able to work independently using your own initiative.

So, if you think your future could lie with a 'Good' Team at Sandwell Children’s Trust, then we’d love to hear from you.

Sandwell Children’s Trust is committed to safeguarding and promoting the welfare of vulnerable groups including children and expects all staff and volunteers to share this commitment. A standard DBS is required for this role.