Childcare Admin & Enrolment Coordinator

At Home Childcare; Nottingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 days holiday including bank hols

Birthday day off

Free eye test

CPD and qualifications opportunities

Employee referral scheme

Probationary training and guidance

Job summary

At Home Childcare in Nottingham is seeking a Business Administrator to join our Admin Hub. This full-time, office-based role supports childminders, families and learners from enquiry to onboarding, reporting to Admin Hub Leads.

You will handle enquiries, manage documents, maintain CRM accuracy and prepare quotations, while contributing to process improvements in a busy, supportive team environment.

Qualifications

• Previous administration experience.
• Strong IT skills and confidence using databases, online systems and everyday office software.
• Clear, friendly communication skills, both on the phone and in writing.
• Good attention to detail when checking documents and entering information.
• The ability to organise your workload, meet deadlines and follow tasks through.
• Confidence to use your initiative and ask questions when something needs clarifying.
• A helpful, adaptable approach and a willingness to learn about both businesses.

Responsibilities

• Answer telephone and email enquiries, providing helpful information and following up queries
• Support enrolment and onboarding, checking documents and chasing outstanding tasks
• Keep our CRM and other online systems accurate and up to date
• Prepare customer quotations and complete administrative funding eligibility checks
• Liaise with customers, employers and local authorities to gather information and resolve queries
• Manage bookings for webinars, workshops and events
• Make welcome calls to parents whose children attend our registered childminders
• Support general office administration, including travel arrangements and ordering supplies

Skills

Administration experience

IT skills

Communication skills

Attention to detail

Organisational skills

Initiative

Job description

At Home Childcare in Nottingham is seeking a Business Administrator to join our Admin Hub. This full-time, office-based role supports childminders, families and learners from enquiry to onboarding, reporting to Admin Hub Leads.

You will handle enquiries, manage documents, maintain CRM accuracy and prepare quotations, while contributing to process improvements in a busy, supportive team environment.