Business Administrator

At Home Childcare; Nottingham; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 days holiday including bank hols

Birthday day off

Free eye test

CPD and qualifications opportunities

Employee referral scheme

Probationary training and guidance

Job summary

At Home Childcare in Nottingham is seeking a Business Administrator to join our Admin Hub. This full-time, office-based role supports childminders, families and learners from enquiry to onboarding, reporting to Admin Hub Leads.

You will handle enquiries, manage documents, maintain CRM accuracy and prepare quotations, while contributing to process improvements in a busy, supportive team environment.

Qualifications

• Previous administration experience.
• Strong IT skills and confidence using databases, online systems and everyday office software.
• Clear, friendly communication skills, both on the phone and in writing.
• Good attention to detail when checking documents and entering information.
• The ability to organise your workload, meet deadlines and follow tasks through.
• Confidence to use your initiative and ask questions when something needs clarifying.
• A helpful, adaptable approach and a willingness to learn about both businesses.

Responsibilities

• Answer telephone and email enquiries, providing helpful information and following up queries
• Support enrolment and onboarding, checking documents and chasing outstanding tasks
• Keep our CRM and other online systems accurate and up to date
• Prepare customer quotations and complete administrative funding eligibility checks
• Liaise with customers, employers and local authorities to gather information and resolve queries
• Manage bookings for webinars, workshops and events
• Make welcome calls to parents whose children attend our registered childminders
• Support general office administration, including travel arrangements and ordering supplies

Skills

Administration experience

IT skills

Communication skills

Attention to detail

Organisational skills

Initiative

Job description

Business Administrator. Full Time | Office Based | NG7 6JF, Nottingham. Salary: £26,000 per year. Start date: ASAP. Closing date: 16 November 2026.

Join our Admin Hub as a Business Administrator, supporting childminders, parents, learners and employers from their first enquiry through to joining and using our services. You'll report to our Admin Hub Leads and work as part of a friendly, supportive team. If you enjoy keeping things organised, take pride in getting the details right and like helping people, this could be a great fit.

We're @Home Childcare. We support childminders to set up and run their childcare businesses, and families in need of support in finding childcare. Our sister company, Orange Moon Training, delivers training and qualifications in early years, education and residential care. Together, we train, support and champion the professionals who give children the best start in life.

Your day-to-day responsibilities:

• Answer telephone and email enquiries, providing helpful information and following up queries
• Support enrolment and onboarding, checking documents and chasing outstanding tasks
• Keep our CRM and other online systems accurate and up to date
• Prepare customer quotations and complete administrative funding eligibility checks
• Liaise with customers, employers and local authorities to gather information and resolve queries
• Manage bookings for webinars, workshops and events
• Make welcome calls to parents whose children attend our registered childminders
• Support general office administration, including travel arrangements and ordering supplies

You’ll also help us spot where processes could work better and put agreed improvements into practice.

What we're looking for: what matters most is your attitude, communication skills and ability to get things done. You'll have:

• Previous administration experience
• Strong IT skills and confidence using databases, online systems and everyday office software
• Clear, friendly communication skills, both on the phone and in writing
• Good attention to detail when checking documents and entering information
• The ability to organise your workload, meet deadlines and follow tasks through
• Confidence to use your initiative and ask questions when something needs clarifying
• A helpful, adaptable approach and a willingness to learn about both businesses

You’ll understand the importance of handling personal information carefully and supporting our commitment to safeguarding, equality and diversity.

Salary and benefits:

• £26,000 per year
• 26 days holiday including bank holidays and your birthday day off, with the option to buy up to 5 days (after probation)
• 3 days company sick pay and 5 days emergency leave (after probation)
• Free eye test
• Extensive CPD and qualification opportunities
• Access to our employee referral scheme
• A structured, full-time office role with clear responsibilities, training and guidance to help you develop your skills, and a varied role where you'll speak to lots of different people