Chief Workplace Experience & Culture

Mitie Group plc.; Reading; On-site; GBP 120,000 - 160,000; Full time

Job summary

Mitie Group plc. is seeking a Head of Workplace Experience to lead the strategy across three main sites and three micro sites, coordinating a national team of about 35 colleagues.

The role focuses on transforming workplace experiences to be welcoming, connected and inspiring for colleagues, customers and visitors. You will partner with senior client stakeholders, drive activations, and translate strategy into tangible experiences that align with client ambitions across multiple locations in the

Qualifications

• Senior leadership experience in workplace experience, hospitality, or facilities management.
• Experience leading multi-site operations and geographically dispersed teams.
• Strong client and stakeholder management capability.
• Ability to translate strategy into practical, engaging experiences.
• Data-driven approach to measure impact and drive improvements.

Responsibilities

• Lead and implement the workplace experience strategy across main and micro sites.
• Manage a national team of ~35 colleagues, driving consistency and quality.
• Develop and nurture client relationships with senior stakeholders.
• Turn strategy into measurable experiences that improve engagement, attraction and retention.
• Oversee budgets, resources and performance, balancing innovation with discipline.

Skills

Senior leadership

Multi-site operations

Stakeholder management

Data-driven decisions

Commercial awareness

Job description

Mitie Group plc. is seeking a Head of Workplace Experience to lead the strategy across three main sites and three micro sites, coordinating a national team of about 35 colleagues.

The role focuses on transforming workplace experiences to be welcoming, connected and inspiring for colleagues, customers and visitors. You will partner with senior client stakeholders, drive activations, and translate strategy into tangible experiences that align with client ambitions across multiple locations in the