Workplace Services Leader: Customer Experience & Ops

Mitie Group plc.; Perth; On-site; GBP 55,000 - 75,000; Full time

Job summary

Mitie Group plc. is seeking an experienced Colleague Services Manager to oversee Workplace Leadership, Customer and Stakeholder Management, and Operational Performance across a portfolio of sites.

The role emphasizes driving a customer‑first culture, ensuring service excellence, and acting as the FM lead during incidents and continuity events. The successful candidate will build strong relationships with clients, landlords and partners, manage budgets and KPIs, and foster a high‑performing

Qualifications

• Must be an experienced Colleague Services Manager with SME in soft and hard services.
• Demonstrate operational management of a complex site.
• Strong leader with a commitment to support colleagues.
• Flexible and proactive; passionate about exceptional customer service.

Responsibilities

• Lead, coach and develop Colleague Services Coordinators and workplace teams.
• Foster a customer-focused culture and service excellence.
• Act as FM lead during incidents, DR and BCP events.
• Build strong relationships with clients, landlords and stakeholders.
• Drive performance to meet KPIs and contractual commitments.

Skills

Colleague Services Manager

Soft & hard services

Operational management

Customer service focus

Job description

Mitie Group plc. is seeking an experienced Colleague Services Manager to oversee Workplace Leadership, Customer and Stakeholder Management, and Operational Performance across a portfolio of sites.

The role emphasizes driving a customer‑first culture, ensuring service excellence, and acting as the FM lead during incidents and continuity events. The successful candidate will build strong relationships with clients, landlords and partners, manage budgets and KPIs, and foster a high‑performing