Chief Operating Officer

Neighbourly®; Greater London; On-site; GBP 200,000 +; Full time

Job summary

A leading home services provider located in Greater London is seeking an exceptional Chief Operating Officer to oversee operational performance and strategic direction for Pimlico Plumbers and the broader UK business. This permanent, full-time position demands a hands-on leader with experience in service environments and a passion for scaling successful brands. The role entails direct collaboration with the UK Managing Director and leading teams across various functions to drive growth and efficiency.

Qualifications

• Proven experience in operational leadership within the service industry.
• Strong strategic thinking and communication skills.
• Ability to manage cross-functional teams.

Responsibilities

• Lead multiple teams across sales, marketing, HR, finance, and operations.
• Shape the strategic direction of Pimlico Plumbers.
• Ensure outstanding operational performance.

Job description

Job Description

Neighbourly UK – Pimlico Plumbers

📍 1 Sail St, London SE11 6NQ

🕒 Permanent | Full-time

Neighbourly (yes—without the “u”) began over 40 years ago in the US as a family business and has since grown into the world’s leading home services provider. Since landing in the UK in 2010 as Neighbourly , we’ve expanded to over 330 locations across 6 premium brands —including the iconic Pimlico Plumbers , London’s No.1 premium home services provider.

With more than 4,000 frontline operatives , a reputation for investing in people, and consistent year-on-year growth, we’re now looking for an exceptional Chief Operating Officer to help lead the next phase of our UK expansion.

🚀 The Opportunity

As COO, you will be the operational driving force of Pimlico Plumbers and the wider Neighbourly UK business. Reporting directly to the UK Managing Director, you’ll lead multiple teams, shape strategic direction, and ensure outstanding operational performance across sales, marketing, HR, finance, and field operations.

This is a hands‑on, high‑impact role for a leader who thrives in a fast‑paced service environment and is excited by the challenge of scaling iconic, established brands.

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