Chief Commercial & Digital Transformation Lead (Canada)

Galderma; Thornhill; On-site; GBP 90,000 - 120,000; Full time

Job summary

A multinational dermatology leader is seeking a Head of Commercial Operations & Digitalization to drive the digital and commercial enablement strategy. This role demands over 10 years of experience in commercial operations within a high-growth environment, strong CRM expertise, and a collaborative leadership style. The successful candidate will enhance the customer journey and optimize processes, ensuring a seamless experience for clients. Join this dynamic team to make a meaningful impact in dermatology.

Qualifications

• 10+ years of experience in commercial operations or digital transformation within a multinational environment.
• Strong understanding of CRM systems and digital sales enablement.
• Exceptional analytical and problem-solving skills.

Responsibilities

• Lead the design and execution of the digital/commercial strategy.
• Ensure optimization of commercial systems for enhanced decision-making.
• Champion customer-centricity across the organization.

Skills

Commercial operations

Digital transformation

CRM systems

Data analytics

Customer experience design

Business planning

Collaborative leadership

Education

Degree in Business, Marketing, Engineering, or related field; MBA preferred

Tools

CRM systems

Analytics platforms

Job description

A multinational dermatology leader is seeking a Head of Commercial Operations & Digitalization to drive the digital and commercial enablement strategy. This role demands over 10 years of experience in commercial operations within a high-growth environment, strong CRM expertise, and a collaborative leadership style. The successful candidate will enhance the customer journey and optimize processes, ensuring a seamless experience for clients. Join this dynamic team to make a meaningful impact in dermatology.