Director - Commercial Operations

Proclinical; Uxbridge; On-site; GBP 120,000 - 160,000; Full time

Job summary

Proclinical is seeking a Director of Commercial Operations to lead the Global Commercial Excellence team on a 12-month contract. The role focuses on omnichannel operations, channel execution, and content operations transformation, translating strategy into actionable workflows with measurable outcomes.

The candidate will drive customer journey activation, align with cross-functional teams, and pilot scalable solutions in a regulated pharmaceutical environment, ensuring governance and timely

Qualifications

• Expertise in strategic marketing, omnichannel operations, and customer engagement within regulated industries.
• Proven experience implementing omnichannel operations, customer journeys, and channel governance.
• Ability to lead in a global matrix environment and translate strategy into actionable roadmaps.

Responsibilities

• Lead omnichannel operations and channel execution across global priorities, creating workflows and playbooks.
• Advance customer journey activation by integrating channel choices, segmentation, automation, content, and measurement.
• Drive adoption and maturity of priority channels with cross-functional teams including Digital, Analytics, and affiliates.
• Pilot Content Creation Reimagined initiatives, evaluate evidence, and prepare for scaling.
• Coordinate cross-functional workstreams, facilitate workshops, and maintain momentum across initiatives.
• Manage governance, budgets, vendors, timelines, risks, and executive communications.

Skills

Omnichannel operations

Strategic marketing

Global matrix leadership

Stakeholder facilitation

Tools

Salesforce Marketing Cloud

Veeva CRM

Job description

Ready to lead commercial operations that bring life-changing treatments to the world? Join our client at the forefront of pharmaceutical innovation and make a difference!

Proclinical is seeking a Director of Commercial Operations to join the Global Commercial Excellence team on a 12-month contract. In this role, you will lead key initiatives in omnichannel operations, channel execution, and content operations transformation. This position requires a strategic thinker with hands-on delivery capabilities who can translate high-level strategies into actionable workflows and measurable outcomes.

Responsibilities:

• Lead omnichannel operations and channel execution excellence across global and affiliate priorities, developing workflows, playbooks, and adoption activities.
• Advance customer journey and campaign activation by integrating channel choices, segmentation, automation, content, and measurement into cohesive execution plans.
• Drive adoption and maturity of priority channels in collaboration with cross‑functional teams, including Digital, Innovation, Analytics, Strategic Marketing, and affiliates.
• Support the Content Creation Reimagined initiative by piloting solutions, evaluating evidence, and preparing for scaling.
• Align stakeholders and design pilot solutions for the Global‑with‑Local Content Model initiative, generating evidence for decision‑making.
• Clarify roles, accountabilities, governance, and decision points for customer engagement, channel execution, and content operations.
• Collaborate on systems, tools, and processes to reduce effort, support adoption, and enable behavior change.
• Provide input on future marketing roles, capabilities, content, channels, technology, and workflows to ensure practical implementation.
• Coordinate complex cross‑functional workstreams, facilitate workshops, align stakeholders, and maintain momentum across initiatives.
• Manage governance, budgets, vendors, timelines, dependencies, risks, and executive communications.

Key Skills and Requirements:

• Expertise in strategic marketing, omnichannel operations, customer engagement, and customer experience, preferably within pharmaceuticals or regulated industries.
• Proven experience in implementing and improving omnichannel operations, including customer journeys, campaign activation, and channel governance.
• Knowledge of content operating models, workflows, approval pathways, and enabling technologies.
• Ability to lead in a global matrix environment, collaborating across Commercial Operations, Analytics, Strategic Marketing, Medical, Digital, agencies, and affiliates.
• Experience in transformation delivery, operational design, and translating strategy into practical roadmaps and workflows.
• Strong workshop facilitation skills, including stakeholder alignment and cross‑functional discussions.
• Analytical skills to translate data and insights into actionable decisions and measurable outcomes.
• Proficiency in marketing automation platforms (e.g., Salesforce Marketing Cloud), Veeva CRM, and omnichannel performance dashboards.
• Familiarity with pharmaceutical commercial models, compliance requirements, and global‑to‑local operations.
• Effective communicator with the ability to engage senior leaders and drive adoption through clear messaging.
• Organized, action‑oriented, and focused on delivering measurable commercial outcomes.

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