Checkout Team Leader - Frontline Ops & People Coach

Morrisons; Winsford; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in Morrisons stores

Genuine career progression

Free parking

Healthcare / Wellbeing benefits

Job summary

Morrisons is seeking a Checkout Team Leader to drive front-end operations across checkouts, customer service, kiosks and car parks. You will lead a proactive team, coach colleagues, and ensure smooth queues while maintaining high standards and compliance.

You will use store reports to identify improvements, manage cash handling, and contribute to a positive customer experience daily. A strong leader with a friendly style will excel in this role at Morrisons.

Qualifications

• Proven leadership and people-management abilities in a frontline retail setting.
• Strong customer-service orientation with a coaching mindset.
• Good understanding of front-end service operations and cash handling.
• Ability to read store reports/dashboards to spot issues and improve checkout performance.

Responsibilities

• Be visible on the shop floor with your team and support colleagues to keep queues moving.
• Lead a friendly, high-performing team and recognise good work.
• Keep daily processes, cash handling, and legal obligations compliant.
• Use store data to make informed decisions and improve the checkout experience.
• Help keep the department tidy and minimise waste.

Skills

Leadership

Customer service

People coaching

Front-end service knowledge

Data-driven decisions

Job description

Morrisons is seeking a Checkout Team Leader to drive front-end operations across checkouts, customer service, kiosks and car parks. You will lead a proactive team, coach colleagues, and ensure smooth queues while maintaining high standards and compliance.

You will use store reports to identify improvements, manage cash handling, and contribute to a positive customer experience daily. A strong leader with a friendly style will excel in this role at Morrisons.