Checkout Team Lead - Frontline Coaching & Ops

Morrisons; Kettering; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

15% discount

Additional 10% discount card

Leadership development

In-store cafe

Free parking

Pension & life assurance

Healthcare / wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies

Job summary

Morrisons is seeking a Checkout Team Leader to drive front-end store operations, lead a friendly team, and ensure smooth customer journeys at checkouts, kiosks, and car parks.

You will coach colleagues, maintain high standards, and use store reports to spot issues and drive improvements in the checkout experience. A proactive, customer-focused approach is essential, with attention to safety and efficiency.

Qualifications

• Proven ability to lead a front-of-store team and coach colleagues.
• Strong customer service ethos with a proactive approach.
• Solid understanding of store operations, cash handling, and safety standards.

Responsibilities

• Be visible on the shop floor and lead the front-end team to keep queues moving.
• Coach and develop a high-performing team with a friendly, supportive style.
• Ensure daily processes, cash handling, and legal obligations are followed.
• Use store data and dashboards to spot issues and improve checkout performance.
• Help keep the department tidy and minimise waste by prompt put-backs.

Skills

Team leadership

Customer service

Operations knowledge

Job description

Morrisons is seeking a Checkout Team Leader to drive front-end store operations, lead a friendly team, and ensure smooth customer journeys at checkouts, kiosks, and car parks.

You will coach colleagues, maintain high standards, and use store reports to spot issues and drive improvements in the checkout experience. A proactive, customer-focused approach is essential, with attention to safety and efficiency.