Charity Shop Assistant Manager - Stevenage Shop (3 days per week)

Essex & Herts Air Ambulance; Stevenage; On-site; GBP 15,000 - 21,000; Part time

Job summary

Ehaat's Stevenage charity shop is seeking a Charity Shop Assistant Manager for a 3-day week, offering £12.91 per hour. You will oversee daily shop operations and drive sales while leading a team of volunteers to deliver excellent customer service.

You will manage stock, pricing, Gift Aid activities, and maintain a welcoming shop environment. The role requires a DBS check and adherence to Health & Safety guidelines in collaboration with the Workplace Team.

Qualifications

• Experience in retail management.
• Experience working with volunteers.
• DBS check required prior to employment.

Responsibilities

• Design and maintain an inviting shop layout to maximise sales.
• Manage stock rotation and pricing according to charity guidelines.
• Actively promote Gift Aid to supporters.
• Lead and support shop volunteers and staff.
• Open and close the shop as key-holder.
• Coordinate with colleagues at meetings and charity events.
• Ensure health and safety compliance with Workplace Team.

Skills

Retail management

Volunteer coordination

Job description

Charity Shop Assistant Manager - Stevenage Shop (3 days per week)

Internal title: Charity Shop Assistant Manager

Salary:£12.91 per hour

About us :

Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. The free life‑saving service is provided 24/7 by helicopters and by rapid response vehicles.

Each critical care team consists of a pilot and co‑pilot, a pre‑hospital care doctor and a critical care paramedic.

They can be rushed to the scene with life‑saving support equipment to deliver advanced clinical care, usually only available in the hospital emergency department.

Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.

Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives… we can’t fly without you!

Purpose of the Role:
The Assistant Charity Shop Manager plays a pivotal role in creating a vibrant and welcoming shopping experience that drives sales and strengthens customer loyalty. This position directly supports the charity’s mission to generate vital income, helping to make a lasting difference in Essex and Hertfordshire communities.

About the Role:
Are you passionate about making a positive impact while building connections with others? As Assistant Charity Shop Manager, you'll oversee the day‑to‑day operations of the shop, championing customer service, teamwork, and sales strategies. Your enthusiasm and motivation will inspire both volunteers and customers alike, helping the shop thrive as a hub of community and charitable giving.

Key Responsibilities:

• Design and maintain an inviting shop layout to maximize sales opportunities and create a positive customer experience.
• Manage stock rotation and pricing, ensuring alignment with charity guidelines to optimize sales performance.
• Actively promote the Gift Aid program, encouraging supporters to contribute to the charity’s goals.
• Lead and support the shop team to consistently deliver exceptional customer service.
• Motivate and engage shop volunteers, fostering teamwork and dedication.
• Perform daily banking routines with accuracy and care.
• Monitor and replenish stock levels and shop supplies to meet operational needs.
• Serve as a local ambassador by promoting charity events and raising community awareness.
• Ensure the shop remains clean, organised, and welcoming in all areas, including sales floors and stock processing zones.
• Take on key‑holder responsibilities, opening and closing the shop securely.
• Collaborate with colleagues at retail meetings and charity events to align with wider organisational goals.
• Work proactively with the Workplace Team to maintain compliance with Health & Safety regulations.
• Display adaptability and independence when required for lone working.
• Experience in retail management.
• Experience pf working with Volunteers

Other roles you may have experience within :

Retail advisor, retail assistant, customer service assistant

This position is subject to a Disclosure and Barring Service (DBS) check. The successful candidate will be required to undergo a Basic DBS check as a condition of employment.

If you would like an informal chat about the role, please contact [e-mail] and we will organise a time to speak to one of the team.