Charity Shop Assistant Manager

Devon-Air-Ambulance-1; Exmouth; Sur place; GBP 9 500 - 12 000; Temps partiel

Avantages offerts par ce poste

25 days annual leave (pro rata)

Pension scheme

Employee wellbeing services

Résumé du poste

Devon Air Ambulance Trust is seeking a proactive Assistant Manager for its Exmouth shop. The role is part-time (2 days per week) and involves leading the team, driving sales, and delivering excellent customer service.

You will work closely with the Shop Manager, cover in their absence, support volunteers, manage stock and displays, and ensure the shop presents well to customers. Prior retail or customer service experience is essential.

Qualifications

• Previous experience in retail or customer service environment is required.
• Organised and enthusiastic mindset with good problem-solving abilities.
• Excellent interpersonal communication and customer care skills.

Responsabilités

• Provide cover for the Shop Manager in their absence.
• Support and guide volunteers in day-to-day shop operations.
• Manage stock control, sorting and rotation of goods.
• Display goods effectively with creative displays and maintain shop appearance.
• Sort and prepare unsaleable items for recycling or waste; process Gift Aid.

Connaissances

Customer service

Retail experience

Interpersonal skills

Description du poste

Salary: £10,519.24 per annum (based on a full time equivalent of £26,298.11 per annum or £13.45 per hour)

Hours: 15 hours per week– flexible, but will include weekends and bank holidays

Location: Exmouth

The Role

We have an exciting opportunity to come and work with us as part of our Retail Team, based at our Exmouth shop. We are seeking an organised and enthusiastic Assistant Manager to join us 2 days per week. Working closely with the Shop Manager, you will play a key role in leading the team, maximising sales and ensuring that the highest level of customer service is consistently delivered. Daily tasks may include:

• Providing cover for the Manager in their absence
• Supporting and guiding volunteers in the day to day running of the shop
• Stock control, sorting and rotation
• Displaying goods effectively, including creative displays and maintaining the shop's appearance
• Sorting and preparing unsaleable items for recycling or waste
• Facilitating and processing Gift Aid

The Candidate

We’re looking for someone who is self-motivated and has excellent interpersonal communication and customer care skills. Previous experience in retail and / or customer service environment is required with good problem-solving ability and a readiness for the ever-changing challenge that is charity retailing!

If you are looking for a new challenge that makes a real difference to the local community, we want to hear from you!

The Package

£13.45 per Hour. As a valued member of the team you will have access to a wide range of employee benefits including:

• 25 days annual leave plus 8 bank holidays (pro rata), rising to 27 days with length of service
• Occupational Maternity/Paternity & Adoption leave
• Buying annual leave
• Paid time off for fertility treatment
• Pension scheme, 6% employer contributions
• Occupational sick pay scheme
• Counselling and financial wellbeing services

Find out more about your benefits here .

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

The closing date for applications is Thursday 12th November 2026 at 9am.

Interviews will be held at ourExmouth Shop on Monday 23rd November 2026.

Devon Air Ambulance are a Disability Confident Level 1 employer, we are committed to ensuring our recruitment process is inclusive and accessible. We encourage applications from individuals with disabilities and will make reasonable adjustments to support candidates throughout the recruitment journey. If you require any accommodations, please let us know.

We recognise that candidates may use AI tools to support their application, for example to improve clarity, structure, or presentation. However, we value authenticity and expect candidates to retain accountability for the content of their application, and for all submissions to reflect the candidate’s own experience and skills and be an honest representation of their capabilities. Please be assured that we do not use AI to make shortlisting or hiring decisions.

*Please note that interview dates are likely but are subject to change in the event of unforeseen circumstances

Due to the nature of this role, offers of employment are subject to a satisfactory basic DBS check and references.

£10,519.24 per annum pro rata (based on a FTE of £26,298.11 per annum)

Devon Air Ambulance Trust is a charity registered in England and Wales (1077998) | Company No. 3855746