Charity Shop Assistant Manager – Flexible Hours

British Red Cross; South Harting; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working — remote & hybrid

Holidays and extra leave options

Pension scheme

Learning & development opportunities

Discounts & employee benefits

Wellbeing support

CycleWork scheme

Job summary

British Red Cross in Chichester seeks an Assistant Shop Manager to lead a high-street charity shop team. You will support the shop manager, drive customer-focused service, and manage volunteers to maintain a welcoming store environment.

The role blends retail know-how with people skills, aiming to meet financial targets while delivering a compassionate customer experience across the community.

Qualifications

• Retail experience in a shop environment.
• Excellent customer service and people skills.
• Ability to lead a team of volunteers and staff.
• Comfort with basic IT and POS systems.

Responsibilities

• Work with the shop manager to run a profitable, customer-focused shop.
• Oversee a team of volunteers, delivering induction, management and development.
• Foster a positive shopping environment and deliver great in-store experiences.
• Collaborate on behind-the-scenes activities and store operations.

Skills

Retail experience

Customer service

Team leadership

IT skills

Financial awareness

Tools

POS systems

Microsoft Office

Job description

British Red Cross in Chichester seeks an Assistant Shop Manager to lead a high-street charity shop team. You will support the shop manager, drive customer-focused service, and manage volunteers to maintain a welcoming store environment.

The role blends retail know-how with people skills, aiming to meet financial targets while delivering a compassionate customer experience across the community.