Remote Client Services & Data Coordinator

Charity Link; Ruscombe; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Healthcare plan

Shopping discounts

Bonus & incentives

Career development

28 days holiday

Referral scheme

Long service awards

Death in service

Job summary

Charity Link is seeking a highly organised Client Services Assistant to support our Client Services Executives and Account Managers. The role covers campaign administration, donor communications, and data entry, with a focus on accuracy and timeliness.

Work is full time, 9am–5pm, with one day in the office and the rest remote. You will manage reports, KPI data, and respond to donor queries, contributing to campaigns that help ethical fundraising across the charity sector.

Qualifications

• Must demonstrate strong organisational and administrative skills.
• Excellent attention to detail and accuracy in data handling.
• Clear written and verbal communication abilities.
• Experience with donor administration or client services is a plus.

Responsibilities

• Support Client Services Executives and Account Managers with campaign admin and reporting.
• Ensure clients are informed of amendments promptly and accurately.
• Prepare campaign area movements and documentation for relevant bodies.
• Conduct quality control calls to donors with sensitivity to compliance risks.
• Log donor exceptions, cancellations and amendments; generate portal reports as required.
• Assist with mailings, tablet processes, and general admin tasks.

Skills

Organised

Attention to detail

Communication

Data handling

Administration

Tools

Microsoft Office

Job description

Charity Link is seeking a highly organised Client Services Assistant to support our Client Services Executives and Account Managers. The role covers campaign administration, donor communications, and data entry, with a focus on accuracy and timeliness.

Work is full time, 9am–5pm, with one day in the office and the rest remote. You will manage reports, KPI data, and respond to donor queries, contributing to campaigns that help ethical fundraising across the charity sector.