Charity Administrator

Doncaster & Bassetlaw Teaching Hospitals NHS FT; Doncaster; On-site; GBP 21,000 - 26,000; Full time

Job summary

Doncaster & Bassettlaw Teaching Hospitals NHS FT is recruiting a Charity Administrator to be the first point of contact for donors and fundraisers. You will handle enquiries, process donations, maintain the supporter database, and provide timely updates on engagement and fundraising activities across Doncaster and Bassetlaw.

The role blends administration, supporter care, data management and project support, with occasional evening/weekend work for events.

Qualifications

• Administrative or supporter-facing experience required.
• Experience with databases or CRM systems, including accurate data entry and record keeping.
• Experience with Beacon (CRM).
• Volunteering or fundraising experience helpful.

Responsibilities

• Serve as first point of contact for charity enquiries and provide proactive supporter care via calls, emails and written communications.
• Manage and maintain the supporter database, produce reports and process donations across channels.
• Oversee thanking processes, support colleagues handling direct donations, and manage collection tins and third-party fundraising platforms.
• Contribute to campaigns and dashboards to monitor progress against strategic objectives.

Skills

Communication

CRM experience

Tools

Beacon (CRM)

Job description

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Charity Administrator

The closing date is 23 November 2026

Please note that this is NOT a vacancy to work for Doncaster & Bassetlaw NHS Trust, this is to work for Doncaster and Bassetlaw Healthcare Services Limited. This position is with a private company, not an NHS Trust.

Doncaster and Bassetlaw Teaching Hospitals Charity is committed to providing exceptional experiences for everyone who chooses to support its work, and the Charity Administrator plays a vital role in making this happen. As the first point of contact for donors and fundraisers, the postholder ensures every supporter feels valued and connected to the impact of their contribution, while also keeping the charity's operations running smoothly through efficient enquiry handling, donation processing and accurate record keeping.

The role blends administration, supporter care, data management and project support, requiring someone who is highly organised, proactive and confident working at pace, with strong communication skills and the ability to build positive relationships. With a keen eye for detail and a passion for excellent service, the Charity Administrator helps strengthen supporter engagement and contributes to the charity's continued growth and impact across Doncaster and Bassetlaw Teaching Hospitals.

This role requires occasional evening and weekend working to support charity events, fundraising activities and stakeholder engagement. Time worked outside of normal office hours can be reclaimed in line with the Charity's TOIL (Time Off In Lieu) arrangements.

Main duties of the job

The role centres on delivering excellent supporter stewardship and ensuring smooth, efficient office processes. This includes acting as the first point of contact for all charity enquiries, providing warm and proactive supporter care through calls, emails and written communication, and meeting supporters on site to encourage engagement and fundraising activity. You will manage and maintain the supporter database, produce reports, process donations across multiple channels, oversee thanking processes, support colleagues handling direct donations, and manage collection tins, buckets and third party fundraising platforms. The role also involves accurate financial data entry, managing the charity inbox and providing wider administrative support, including preparing data for appeals and communications.

Alongside day to day operations, you will contribute to key strategic projects by supporting campaigns, appeals and programme delivery, ensuring supporters receive timely and engaging updates. You will help develop dashboards to monitor progress against strategic objectives, build strong relationships across the Trust and with external partners, and identify opportunities to enhance supporter engagement. A commitment to personal development, staying informed about sector trends and bringing forward new ideas is also expected, helping to strengthen the charity's operations and overall supporter experience.

About us

Joining Doncaster and Bassetlaw Teaching Hospitals' Charity means becoming part of a warm, ambitious, values driven team dedicated to making a real difference every day. As the official charity of Doncaster Royal Infirmary, Bassetlaw Hospital and Montagu Hospital, we help our Trust go above and beyond by funding projects, environments and equipment that the NHS alone cannot provide. Each year we invest significant funds into initiatives that improve patient care--from innovative medical technology and enhanced clinical spaces to wellbeing support and development opportunities for our amazing staff. Every pound we raise helps improve the health and wellbeing of our local communities.

As part of our Charity team, you'll help bring our mission to life: empowering exceptional care, uplifting environments, and valuing staff across all DBTH sites. Our strategy puts people first--supporting staff wellbeing, promoting continuous learning, and celebrating achievements so colleagues feel recognised and encouraged. You will play a key role in building community partnerships, championing innovation, and amplifying patient and staff voices as we work to reduce health inequalities and create modern, compassionate hospital spaces. Here, your work has clear purpose, visible impact, and the power to change lives.

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Person Specification

Skills & Abilities

• Excellent written and verbal communication skills, with the ability to tailor tone and style to different audiences

Knowledge & Experience

• Experience of working in an administrative, customer service or supporter facing role
• Experience of working with databases or CRM systems, including accurate data entry and record keeping
• Experience of Beacon (CRM)
• Volunteering or Fundraising Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Address

Doncaster Royal Infirmary or Bassetlaw Hospital

Depending on experiencePro Rata Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

272-8408739

Job locations

Doncaster Royal Infirmary or Bassetlaw Hospital