Donor Experience & Data Administrator

Forget Me Not Children's Hospice; Huddersfield; Presencial; GBP 14 000 - 17 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Entry into Peoples Pension

Death in service benefit (3 x salary)

Free on-site parking

Wellbeing support

Generous holiday entitlement 26 days +

Birthday day off

Learning and development opportunities

Resumo da oferta

Forget Me Not Children's Hospice in Huddersfield seeks a part-time Supporter Journey Administrator to support the fundraising team and maintain excellent supporter relationships. You will respond to enquiries, process donations, and keep accurate records in the CRM with GDPR compliance.

The role involves data entry, donor stewardship, and coordinating with marketing for materials. The position offers a flexible 22.5-hour week, some evenings, and benefits including pension, life cover, and

Qualificações

• Essential: Experience of undertaking a range of administrative tasks.
• Essential: Experience in a customer based environment receiving inbound and making outbound calls.
• Essential: Experience of using databases.
• Essential: Excellent attention to detail.
• Essential: Excellent organisational skills.
• Essential: Good IT skills, especially Excel.
• Essential: Confident, professional and well-organised.
• Essential: Strong commitment to customer care/relationship development.
• Essential: Excellent communication skills (written, verbal, face to face).
• Essential: Ability to work on several projects simultaneously and prioritise workload.

Responsabilidades

• Be initial point of contact for front line supporter enquiries and manage inboxes.
• Build relationships with supporters to provide a fantastic experience.
• Assist in the thanking process to maximise supporter experience.
• Enter information daily onto the fundraising database with GDPR compliance.
• Maintain accurate records and perform data checks and follow up tasks.
• Steward supporters on own fundraising activities and regional fundraisers.
• Support administration of tribute and memory gifts and related pages.
• Utilise 3rd party platforms (Just Giving, Much Loved, Enthuse) for tasks.
• Perform regular stock checks for kits and promotional materials.
• Collaborate with marketing to ensure availability of materials and merchandise.
• Support other supporter journey administrators and update procedures.

Conhecimentos

Administrative tasks

Customer service

Database usage

Attention to detail

Organisational skills

IT skills

Excel

Communication skills

Teamwork

Multitasking

Formação académica

Customer service qualification

Ferramentas

Fundraising CRM

JustGiving

MuchLoved

Enthuse

Descrição da oferta de emprego

Forget Me Not Children's Hospice in Huddersfield seeks a part-time Supporter Journey Administrator to support the fundraising team and maintain excellent supporter relationships. You will respond to enquiries, process donations, and keep accurate records in the CRM with GDPR compliance.

The role involves data entry, donor stewardship, and coordinating with marketing for materials. The position offers a flexible 22.5-hour week, some evenings, and benefits including pension, life cover, and