Fundraising Data Administrator

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 21,000 - 27,000; Full time

Job summary

East and North Hertfordshire NHS Trust is seeking a Fundraising Data Administrator to support donor journeys and CRM data management at Lister Hospital. You will handle enquiries, process donations, and generate reports for the charity team with attention to data accuracy.

The role requires strong Excel skills, communication, and the ability to work independently within a charity environment.

Qualifications

• Educated to a minimum of A level or equivalent.
• Experience in charity or customer-facing roles and data handling.
• Experience with CRM systems and MS Excel is essential.

Responsibilities

• Manage donor enquiries and ensure best standards of donor care.
• Record donations via post, website, phone, and transfers.
• Update CRM with donor data and resolve data inconsistencies.
• Generate regular financial reports for the charity team.
• Liaise with finance to ensure monies are accounted for.

Skills

Organised

Strong communication

Analytical skills

Independent worker

Data management

Education

A level or equivalent

Degree or equivalent qualification

Tools

Microsoft Excel

CRM systems/databases

Job description

Our mission is:

Providing high-quality, compassionate care for our communities

Our vision to 2030 is:

To be trusted to provide consistently outstanding care and exemplary service

Our values

We want our staff to believe in, demonstrate and live our values in everything we do. Our values are:

Include

We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect

We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve

We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Job overview

We are recruiting for a Fundraising Data Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The East and North Hertfordshire Hospitals' Charity are looking for a highly organised and dedicated Fundraising Data Administrator to join their fundraising team, based at Lister Hospital.

Covering all sites within East and North Hertfordshire Hospitals' Charity you will be helping to fundraise for specialist equipment, research and projects to improve patient experience across our four hospitals. You will be based at Lister and support the fundraising team to deliver an excellent supporter journey.

This is a fantastic opportunity to widen your data management and fundraising experience as you will support delivery of the charity strategy to raise funds for amazing causes such as children, cancer and the elderly.

Ideally, you will already have a background in administration, customer services and have experience using a CRM system or database, be competent in Excel and all Microsoft packages.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Main duties of the job

Manage the start of the stewardship journey for all donors by dealing with all incoming enquiries ensuring that processes are followed and that we meet the best standards of donor care

Opening/sorting post- banking, managing and recording all donations and monies coming in through post, website, online platforms, over the phone, bank transfer or direct to the office

Maintain database which includes entering all donor data onto the CRM system, spot inaccuracies and problem solve when there are any anomalies in data

Manage office filing system by storing and recording all paperwork

Manage all thank you letters and donation acknowledgments to supporters

Support the fundraisers with their fundraising appeals, campaigns and events by generating mailing lists

Support the fundraisers with administrative tasks and attend events as necessary or as required which will contribute to income generation

Send regular financial reports to the charity team

Liaise and be link role with the finance team to ensure all monies are accounted for and acknowledged by the charity and to deal with any enquiries they have

Working for our organisation

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specification

Qualifications / Training

Essential criteria

• Educated to a minimum of A level or equivalent

Desirable criteria

• Degree or equivalent professional qualification or equivalent experience

Previous Experience

Essential criteria

• Demonstrable experience of working within a charity environment or customer facing role
• Demonstrable administrative experience
• Demonstrable customer services experience
• Demonstrable experience of working within a team environment
• Advanced experience of Microsoft Excel
• Demonstrable experience of managing a database or CRM system, experience using donorfy would be an advantage
• Demonstrable experience of data entry
• Demonstrable experience of creating reports including financial reports
• Knowledge of GDPR policy

Skills

Essential criteria

• Ability to work independently and manage own workload
• Organised and able to successfully deliver a number of projects simultaneously
• Strong communication skills, both written and oral, in person, online and by telephone
• Strong analytic skills including both words and numbers
• Strong persuasive and negotiation skills
• Ability to problem solve
• Ability to disseminate complex information into an accessible, compelling format
• Computer literacy including Microsoft Excel, CRM systems/databases, Microsoft Word and office

Knowledge

Essential criteria

• Using databases/CRM Systems

Desirable criteria

• Project planning and coordination
• Charity Fundraising code and guidelines

Other Requirements

Essential criteria

• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day

When you apply...

Please note we do not offer visa sponsorship for roles unless clearly stated in our adverts. This means even if you have the right to work currently but will require a new sponsorship to work for our Trust your application will not be considered.

Vacancies may close earlier than the advertised closing date where a high volume of applications are received. We therefore encourage you to submit your application as soon as possible to avoid missing out on the opportunity to join the Trust or develop your career with us.

While we recognise that AI can support in drafting an application, you are encouraged to clearly demonstrate your personal skills, experience and behaviours that align with the role, and this is usually best done in your own words. We reserve the right to review all applications for the use of AI tools and where this is inconsistent with our values and standards of behaviour your application may be rejected

All correspondence relating to vacancies will be via the e‑mail address you have provided on your application form. Some servers automatically send e‑mails to your junk mail so please check as well as your inbox.

We are committed to fair, transparent and ethical recruitment. We will never ask applicants to pay fees at any stage of the recruitment process. All vacancies are advertised on our Trust Careers webpage and NHS Jobs, with applications managed through TRAC. We will only contact applicants through our official recruitment channels and Trust contact details.

Secondments/Fixed term

Where a vacancy is advertised as a temporary position, the duration will be specified in the advert. If the vacancy becomes permanent towards the end of the specified duration, the successful applicant may not be required to re‑apply and can be slotted into the role on a permanent basis if appropriate.

If you are an internal applicant applying for a temporary working arrangement, please see the attached notes on secondments.

Committed to our Community

East and North Hertfordshire Teaching NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under‑represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing [e-mail]

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer‑friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

King's Trust Support

If you're aged between 16 and 30 years-old, you can get FREE employability support from The King's Trust. The King's Trust will help build your CV and cover letter, offer advice and top tips for future interviews and support you with research about working in the NHS. Please contact