Therapy Admin Support Assistant

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Development opportunities

Staff benefits

Car schemes

Onsite fitness classes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust in Derby is seeking an Administration Support Assistant to provide professional administrative support to the Specialist Medicine Therapy Team at Royal Derby Hospital. The role requires excellent customer service, IT and organisational skills, with the ability to work independently and as part of a team.

The post involves handling communications, data, and confidential information, and supporting service delivery across multiple wards

Qualifications

• GCSE English and IT literacy including Word and Excel.
• Experience in hospital settings and patient administration systems.

Responsibilities

• Provide a high-quality administrative support service to the Therapy Department.
• Manage and respond to enquiries, ensuring records are maintained and staff informed.
• Use IT systems to prepare, monitor and validate data.
• Participate in team/department meetings and contribute to process improvements.

Skills

Prioritisation

Meeting deadlines

Organisational skills

Teamwork

Communication skills

Confidentiality awareness

Education

GCSE English

Tools

Nervecentre

Lorenzo

ExtraMed

Word

Excel

Job description

University Hospitals of Derby and Burton NHS Foundation Trust

Therapy Admin Support Assistant

The closing date is 08 November 2026

An exciting opportunity has arisen within the Specialist Medicine Therapy Team at the Royal Derby Hospital for an Administration Support Assistant. We are seeking an enthusiastic, motivated, and organised individual to join our friendly team.

The Specialist Medicine Therapy Team provides inpatient therapy services across Respiratory and High Dependency Unit, Cardiology, Coronary Care Unit, Renal, Endocrine and Diabetes, and Gastro/Hepatology specialties. The post holder will provide a professional and comprehensive administrative service, supporting the smooth and effective operation of the department's communication and organisational systems. The successful candidate will have excellent customer service, IT, and administrative skills, with the ability to work both independently and as part of a team.

Main duties of the job

• Provide a high-quality administrative support service to the Therapy Department.
• Ensure effective communication within the therapy team and with external partners to support service delivery.
• Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
• Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
• Manage and respond to enquiries efficiently, ensuring issues are resolved promptly, records are maintained, and relevant personnel are informed as required.
• Carry out clerical duties professionally and within agreed deadlines.
• Maintain confidentiality and handle sensitive information in accordance with Trust policies and procedures.
• Use a range of IT systems and applications to prepare, monitor, and validate data.
• Actively participate in team and departmental meetings and contribute to the continuous improvement of administrative processes.

Closing date of applications: 8 November 2026

Interview date: 19 November 2026

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Person Specification

Qualifications

• English at GCSE Level
• Evidence of being IT literate which includes Word, Excel etc

Experience

• Evidence of previous customer care experience
• Experience of working within a hospital setting
• Experience of patient administration systems i.e. Nervecentre, Lorenzo, ExtraMed

Skills

• Evidence of being able to prioritise own workload
• Evidence of being able to meet deadlines
• Evidence of organisational skills
• Evidence of being able to work as part of a team

Communication

• Evidence of communication skills
• Evidence of awareness of confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust