Change Management Lead

Handelsbanken; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Change Management Lead to facilitate the rollout of transformative changes across its digital platforms. This role emphasizes collaboration with various teams to develop and implement effective training and communication strategies. The ideal candidate will have experience with Salesforce and a strong background in customer relationship management. Join a forward-thinking organization committed to enhancing customer experiences and fostering a culture of continuous improvement. Your expertise will play a crucial role in shaping the future of banking, making this an exciting opportunity for those looking to make a significant impact.

Benefits

Private Medical Insurance

Income Protection

Life Assurance

Market-leading Pension Contribution

Learning and Development Opportunities

Qualifications

• Experience with Salesforce Financial Services Cloud or similar CRM systems.
• Excellent communication skills and ability to manage multiple projects.

Responsibilities

• Lead collaboration with change enablement teams to implement training plans.
• Engage and coach end users, including executives, on system functionalities.

Skills

Salesforce Financial Services Cloud

Customer Relationship Management

Communication Skills

Project Management

Stakeholder Management

Job description

Join to apply for the Change Management Lead role at Handelsbanken.

The Customer Vertical is responsible for delivering intuitive, consistent digital capabilities to support and enrich Handelsbanken’s engagement model through better colleague and customer experience. The vertical currently has four workstreams delivering value across its CRM and CLM platform, Salesforce.

As the bank modernizes its technology platforms, a Change Management Lead is needed to ensure successful scale and pace of changes.

Main Responsibilities

1. Leading collaboration with change enablement and adoption teams to implement training and communication plans.
2. Creating training content across multiple mediums (online, interactive, in-person).
3. Engaging, coaching, and training end users at all levels, including executives.
4. Developing communications for end users.
5. Establishing feedback loops for continuous improvement.
6. Working with senior stakeholders to meet their training needs.
7. Coordinating with Product Owners, Technology Leads, and Project Managers for training before go-lives.

Ideal Candidate

• Experience with Salesforce Financial Services Cloud or similar CRM systems.
• Experience with CRM and CLM solutions.
• Knowledge of financial crime prevention (desirable).
• Experience delivering third-party applications with case management and workflows.
• Excellent communication skills.
• Ability to build effective stakeholder networks.
• Commitment to service improvement.
• Experience managing multiple projects simultaneously.

Company Information

Handelsbanken is a relationship bank emphasizing local decision-making, long-term customer relations, and a bespoke service approach. We are undergoing a significant business transformation to enhance our systems, processes, and services, shaping the future of banking.

We value diversity and inclusion, welcoming applicants from all backgrounds and circumstances.

Benefits include a competitive salary, private medical insurance, income protection, life assurance, and a market-leading pension contribution of 15%.

Application Process

Submit your application to begin your journey with us. Our recruiters will review your details and may contact you for an interview. Support is available through our Talent Acquisition team for any needs during the process.

This advert is live for at least two weeks, but the closing date may change depending on response levels.