Case and Change Management Advisor

Norwood Ravenswood; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a strategic Case & Change Management Advisor to navigate complex employee relations and drive change within the organisation. This pivotal role requires expertise in advising leaders and managing sensitive issues with professionalism. As part of a dedicated People and Culture team, you will contribute to a transformative culture while ensuring compliance with UK employment laws. With a focus on collaboration and integrity, this position offers a unique opportunity to make a significant impact in a leading charity. Join a team that values support and engagement, and help shape the future of the organisation.

Benefits

21 days annual leave plus bank holidays

1pm finish on Fridays

Workplace Pension Scheme

Employee Assistance Programme

£300 referral bonus

Free Eye test & Eyewear allowance

Access to Blue Light discount scheme

Cycle to work scheme

Excellent career progression pathway

Qualifications

• Extensive ER experience with a track record in leading restructures and change programmes.
• Ability to influence decision-making and deliver strategic ER support.

Responsibilities

• Support the organisation through complex employee relations matters.
• Advise managers on employment law and change communication.

Skills

Employee Relations (ER) Experience

Change Management

Organisational Restructures

Stakeholder Partnership

Employment Law Knowledge

Communication Skills

Emotional Intelligence

Analytical Skills

Coaching Skills

Strategic Thinking

Education

CIPD Qualification Level 3 or above

Job description

Job Title: Case & Change Management Advisor

Department: People and Culture

Accountable to: People Partner

Hours: 35 hours per week

Contract: 12-18 month FTC

Location: Head office (Stanmore), London and Ravenswood

Hybrid working: 2 days on site as required and home working

About the role:

We are seeking an experienced and strategic Case & Change Management Advisor to play a critical role in supporting the organisation through complex employee relations matters, with a strong focus on change management, organisational restructures, and stakeholder partnership. This is a key role for someone who can offer expert advice, influence leaders, and guide managers through sensitive people-related challenges with confidence, clarity, and professionalism.

We’re at a pivotal moment at Norwood, having recently launched our 3-5 year strategy, so it’s a fantastic time to join and be part of a change culture with clear direction. Our People and Culture team is at the heart of this transformation, dedicated to creating a supportive and engaging workplace for our colleagues and the people we support.

Benefits at Norwood include:

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• 21 days annual leave plus 8 bank holidays and Jewish festivals where they fall on a working day and work is not permitted (FTE)
• 1pm finish on a Friday
• Workplace Pension Scheme: Plan for your future with confidence.
• Employee Assistance Programme: We care about your well-being.
• £300 When You Introduce a Friend: Spread the word and reap the rewards.
• Free Eye test & Eyewear allowance
• Access to ‘Blue Light’ discount scheme
• Cycle to work scheme
• Excellent career progression pathway

About Norwood:

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower thousands of neurodiverse children, their families and people with neurodevelopmental disabilities to live their best lives. Norwood operates in London and the Southeast with a turnover of around £36m per annum and needs to raise £12m each year in voluntary income to provide the services we offer to the Jewish community.

Essential skills and experience:

• Extensive ER experience, with a proven track record of leading complex organisational restructures, consultation processes and change programmes
• Demonstrated ability to work in partnership with senior leaders and stakeholders to influence decision-making and deliver strategic ER support
• In-depth experience managing sensitive ER casework including high-risk disciplinaries, grievances, performance, absence and capability
• Experience advising managers on employment law, employee engagement and change communication
• Demonstrable success in building ER capability within organisations through coaching, policy development and training delivery
• CIPD qualification Level 3 or above
• Deep and up-to-date knowledge of UK employment law and HR best practice, especially relating to restructures, consultation, and TUPE
• Ability to influence, challenge, and coach managers and leaders with professionalism and tact
• Strong commercial awareness and understanding of the people impact of organisational decisions
• Excellent written and verbal communication skills with the ability to communicate complex information clearly and effectively
• High level of emotional intelligence, diplomacy, and discretion in dealing with sensitive matters
• Strong organisational, analytical, and case management skills
• Comfortable working independently and managing a diverse and busy caseload with minimal supervision
• Strategic thinker with a proactive, solutions-focused approach
• Strong sense of integrity, fairness and commitment to upholding best practice in employee relations
• Resilient, adaptable and calm under pressure
• Collaborative team player who thrives in a dynamic, values-led environment
• Willingness to travel between sites as needed
• Adherence to and evidence of the Norwood values and behaviours

If this opportunity interests you, please apply today and our Recruitment team will be in touch.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.