Head of Programmes & Change Management

TN United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Ein führendes Unternehmen im Bereich virtuelle Gesundheitsversorgung sucht einen Head of Programmes & Change Management, um innovative digitale Gesundheitslösungen zu gestalten. In dieser Schlüsselrolle optimieren Sie Kundenservice-Kanäle und verbessern die Produktivität von Klinikern durch moderne Plattformen. Sie arbeiten an strategischen Projekten, die den klinischen Betrieb und die Technologie betreffen, und koordinieren das Änderungsmanagement über multidisziplinäre Teams. Wenn Sie eine Leidenschaft für das Gesundheitswesen und eine proaktive Herangehensweise an Herausforderungen haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Betriebliche Altersvorsorge

Zugang zu Gesundheitsdiensten

25 Tage Urlaub + 8 Feiertage

Zusätzlicher freier Tag zum Geburtstag

Qualifications

• Erfahrung im Primärgesundheitswesen, idealerweise in privaten und öffentlichen Sektoren.
• Starke Projekt- und Change-Management-Fähigkeiten.

Responsibilities

• Überwachung der Projektkontrolle und Koordination von Änderungen.
• Definition der Programmziele und Überwachung des Fortschritts.

Skills

Projektmanagement

Change Management

Interdisziplinäre Teamarbeit

Kommunikationsfähigkeiten

Education

Erfahrung im Gesundheitswesen

Kenntnisse in klinischen Systemen

Job description

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Head of Programmes & Change Management, London

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Client:

HealthHero

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c66d24afd13a

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Head of Programmes & Change Management

HealthHero's Enterprise business unit in UK & Ireland focuses on helping clients—insurance, corporate, and private healthcare providers—offer world-class virtual healthcare services. These services aim to improve clinical outcomes, reduce absenteeism, and increase retention through digital tools and personalized patient experiences. We deliver services via web portals and mobile apps, combining clinical and digital capabilities to achieve high patient satisfaction and quality standards.

As the European market leader, HealthHero is shaping the virtual healthcare industry. Our projects include scaling planned care, supporting chronic conditions like Long Covid, ADHD, and women's health, and integrating new digital health components such as symptom assessment and third-party service workflows.

The successful candidate will work on projects such as:

• Optimizing customer service channels and introducing AI-enabled chat and digital booking systems.
• Enhancing clinician productivity through new practice management and electronic health records platforms.
• Rolling out connected healthcare propositions with digital assessments, mixed clinician models, and third-party services.
• Managing end-to-end change projects impacting clinical operations, technology, and compliance.

Responsibilities:

• Oversee project control and change coordination impacting HealthHero operations.
• Define programme objectives and monitor progress using quality metrics like financial performance, process efficiency, and satisfaction scores.
• Document project timelines, risks, and mitigation strategies within our risk management framework.
• Coordinate change management efforts across multidisciplinary teams and stakeholders.
• Assist in prioritizing resources based on impact assessments.
• Report regularly to the operational board on project status.

Accountability:

Report directly to the Managing Director – Operations.

Requirements:

• Experience in Primary Healthcare, ideally with both Private and Public sectors.
• Strong project and change management skills with knowledge of methodologies.
• Experience working with multidisciplinary teams across technology, clinical, and operational areas.
• Excellent interpersonal skills to manage change-related conflicts.
• Understanding of clinical and resource management systems, approval processes, and quality assurance.
• Ownership mindset with enthusiasm for strategic projects.
• Active listening skills and proactive issue resolution.

Benefits include:

• Company pension scheme
• Access to HealthHero healthcare services, including private 24/7 GP and Employee Assistance Programmes
• 25 days holiday + 8 bank holidays + an additional day off for your birthday