Change Enablement & Service Transition Lead

Royal London Group; United Kingdom; On-site; GBP 85,000 - 130,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension scheme (up to 14%)

Private medical insurance

Job summary

Royal London Group is seeking a Change Management Lead within IT Service Management to drive Change Enablement and Service Transition across the organisation. You will lead governance, senior stakeholder collaboration and continuous improvement to protect services and ensure resilient customer outcomes.

You will own policies, chair boards, and build capability across Change Enablement and Service Transition, partnering with suppliers to minimise disruption and support secure go-live across

Qualifications

• Expert knowledge of ITIL Change Enablement and Service Transition.
• Deep understanding of production risk management, change governance and COBIT.

Responsibilities

• Own the Change Enablement and Service Transition frameworks, policies, standards and controls governing technology change into production.
• Lead and develop the Change Enablement Manager and Service Transition Managers, building capability and a collaborative, customer-focused culture.
• Act as the authority for production change and go/no-go decisions, chairing or delegating the Change Advisory Board and Service Transition Board.
• Ensure new and changed services meet production standards for security, resilience, recoverability, supportability and maintainability, with training before go-live.
• Partner with senior stakeholders, value streams, delivery teams and suppliers to assess risks and prevent service disruption.
• Drive ITIL and COBIT improvements, more automation and standardisation across ServiceNow and governance.
• Maintain auditable controls that meet regulatory requirements and support resilience and good customer outcomes.

Skills

ITIL

Change Enablement

Service Transition

COBIT governance

ServiceNow

Stakeholder management

Leadership

Risk management

Tools

ServiceNow

Job description

Royal London Group is seeking a Change Management Lead within IT Service Management to drive Change Enablement and Service Transition across the organisation. You will lead governance, senior stakeholder collaboration and continuous improvement to protect services and ensure resilient customer outcomes.

You will own policies, chair boards, and build capability across Change Enablement and Service Transition, partnering with suppliers to minimise disruption and support secure go-live across