Change Analyst - OT / CNI

Sword Group; Glasgow; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading provider of business technology solutions is hiring a Change Analyst in Glasgow to support process adoption, ensure effective communication, and engage stakeholders through change initiatives. The ideal candidate will have experience in regulated environments and excel in communication, training coordination, and collaboration across teams. Benefits include personalized career development, flexible working arrangements, and a fantastic benefits package. The company promotes diversity and encourages individuals with transferable skills to apply.

Benefits

Personalized Career Development

Flexible working

Generous benefits package

Qualifications

• Experience supporting change activity within technical or regulated environments.
• Strong communication and the ability to translate complex information.
• Collaborative approach to structured documentation and training.

Responsibilities

• Support stakeholder engagement throughout the change lifecycle.
• Assist in developing communications and training materials.
• Contribute to impact assessments and transition plans.
• Coordinate training sessions and BAU documentation development.
• Provide structured updates to stakeholders regarding project progress.

Skills

Stakeholder engagement

Communication skills

Organizational skills

Team collaboration

Training coordination

Job description

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role

As a Change Analyst, you will support the successful adoption of new processes, systems and ways of working across complex operational and regulatory environments. Working alongside project teams, business stakeholders and operational SMEs, you will help ensure that changes are clearly understood, well communicated and effectively transitioned into the business. This role is suited to someone who enjoys bringing clarity to change, shaping structured materials, engaging with stakeholders and supporting teams through readiness and implementation.

As the Change Analyst, you will

• Work closely with delivery teams to understand upcoming changes, translating them into clear communications, training materials and end-user guidance.
• Assist with stakeholder engagement, ensuring groups are identified, informed and supported throughout the change lifecycle.
• Contribute to impact assessments, readiness checklists and transition plans, helping ensure that operational teams are prepared for go-live and post-implementation phases.
• Support the coordination of training sessions and the development of BAU documentation, working with SMEs to validate content and process updates.
• Reinforce governance processes and provide structured updates to stakeholders regarding progress, risks and outstanding actions.

Qualifications

• Experience supporting change activity within technical, operational or regulated environments, ideally within energy, utilities or critical national infrastructure.
• Strong communication and stakeholder engagement skills, with the ability to translate complex information into clear, accessible materials.
• Ability to work collaboratively across teams, contributing to structured documentation, training content and readiness activities.
• Understanding of process change, user adoption and business readiness, combined with strong organisational and planning skills.
• Experience supporting training coordination, end-user communications or transition management is highly beneficial.

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.

Benefits

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more….

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.