Change & Adoption Lead for New Operating Models

DBD International; Warrington; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

20% bonus

25 days holiday

Enhanced pension

Private health insurance

Private dental

Job summary

DBD International is seeking a Change Manager to drive adoption of new operating models, processes and reporting tools. You will own the human side of change, from user journeys and personas through to communications, training and adoption tracking.

You will map personas, develop adoption plans across sites, and design stakeholder communications to build buy-in, momentum and a continuous-improvement culture. Experience in regulated multi-site environments is desirable.

Qualifications

• Strong business change / adoption management background across process, technology or operating model change.
• Experience defining personas and user journeys and translating these into adoption and design requirements.
• Recognised change management qualification desirable.
• Experience in regulated, multi-site environments (nuclear, defence, energy) desirable but transferable.

Responsibilities

• Defining personas and user journeys for key operational roles, ensuring processes, tools and reporting views meet real user needs.
• Developing and delivering the adoption / business change plan for new operating models and reporting systems across sites.
• Designing and running stakeholder communications and engagement to build understanding, buy-in and momentum for new ways of working.
• Developing training, guidance and support materials so staff can operate new processes and tools confidently.
• Defining and tracking adoption metrics, feeding evidence of embedding into reporting and maturity assessments.
• Developing change management and knowledge management processes, documents and procedure notes.
• Supporting pilot delivery teams to drive and evidence adoption, and capturing lessons for wider roll-out.
• Identifying and removing adoption barriers, working with leadership to embed a continuous-improvement culture.

Skills

Change management

Adoption planning

User journey mapping

Stakeholder engagement

Education

APMG Change Management / Prosci / ADKAR

Tools

Communication planning

Training development

Job description

DBD International is seeking a Change Manager to drive adoption of new operating models, processes and reporting tools. You will own the human side of change, from user journeys and personas through to communications, training and adoption tracking.

You will map personas, develop adoption plans across sites, and design stakeholder communications to build buy-in, momentum and a continuous-improvement culture. Experience in regulated multi-site environments is desirable.