Change Management Lead: Drive Adoption & Transformation

Primark; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

Primark is seeking a Change Manager to lead the delivery of organisational change across transformation initiatives, ensuring employees are ready, engaged and equipped to adopt new processes, systems and ways of working.

You will partner with business stakeholders to understand change impacts, develop change strategies, and drive adoption while managing risks and ensuring smooth transitions to BAU for sustainable outcomes.

Qualifications

• 5+ years of experience in Change Management, Transformation or Organisational Change roles.
• Proven experience delivering change across multiple projects or medium-sized programmes.
• Strong background in change impact assessments, stakeholder management, communications and training planning.

Responsibilities

• Lead the planning and delivery of end-to-end change management activities across programmes and projects.
• Develop change strategies including impact assessments, stakeholder analysis, communications, training and readiness plans.
• Partner with business stakeholders to understand change impacts, organisational readiness and adoption requirements.
• Deliver engagement and adoption activities to drive successful uptake of new processes, systems and ways of working.
• Manage change risks, issues and dependencies while providing clear reporting on readiness and adoption metrics.
• Support go-lives, hypercare and transition to BAU, ensuring sustainable and measurable business outcomes.

Skills

Change management

Transformation

Organisational change

Stakeholder management

Communications planning

Training planning

Agile

Waterfall

Project delivery

Job description

Primark is seeking a Change Manager to lead the delivery of organisational change across transformation initiatives, ensuring employees are ready, engaged and equipped to adopt new processes, systems and ways of working.

You will partner with business stakeholders to understand change impacts, develop change strategies, and drive adoption while managing risks and ensuring smooth transitions to BAU for sustainable outcomes.