Ceremonies & Registrations: Customer Advisor

North Northamptonshire Council; Kettering; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension with life cover

Generous leave 28-33 days

Hybrid/flexible working

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

HMRC travel rates

Employee Network Groups

Job summary

North Northamptonshire Council in Kettering is seeking an Administrative Support Assistant to manage front-line customer service, payments, and administrative tasks in a busy Registration service.

The role requires strong Office 365 and CRM proficiency, data entry accuracy, and a commitment to excellent customer care. Hybrid working arrangements are available, with a focus on service efficiency and collaboration.

Qualifications

• Front-line customer service in busy office environments.
• Proficiency with MS Office 365 (Word, Excel, Outlook).
• Experience with CRM systems and registration services is a plus.

Responsibilities

• Provide administrative support to customers and colleagues in a busy office.
• Manage front-line contact via face-to-face, telephone and email.
• Process payments and administer ceremonies and statutory events.
• Maintain and update databases and records.
• Support management with reports and document preparation.

Skills

Customer service

Office skills

Data entry

Communication

Tools

MS Office 365

Registration Service System

CRM systems

Job description

North Northamptonshire Council in Kettering is seeking an Administrative Support Assistant to manage front-line customer service, payments, and administrative tasks in a busy Registration service.

The role requires strong Office 365 and CRM proficiency, data entry accuracy, and a commitment to excellent customer care. Hybrid working arrangements are available, with a focus on service efficiency and collaboration.